Broadband Incident Report : : NCHGAR4 . EDINBURGH : LOSS OF SERVICE : Reference 16104 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16104		Issue :	FINAL
	Detected Date:	30/06/2009		Detected Time:	11:02
	Start Date:	30/06/2009		Start Time:	11:02
	Actual Clear Date:	30/06/2009		Actual Clear Time:	12:46
	Incident Headline:	: NCHGAR4 . EDINBURGH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 30/06/2009 13:21

Broadband Incident Report : : NCHGAR4 . EDINBURGH : LOSS OF SERVICE : Reference 16104 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16104		Issue :	2
	Detected Date:	30/06/2009		Detected Time:	11:02
	Start Date:	30/06/2009		Start Time:	11:02
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	13:26
	Incident Headline:	: NCHGAR4 . EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/06/2009 12:40

Broadband Incident Report : : NCHGAR4 . EDINBURGH : LOSS OF SERVICE : Reference 16104 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16104		Issue :	1
	Detected Date:	30/06/2009		Detected Time:	11:02
	Start Date:	30/06/2009		Start Time:	11:02
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	13:02
	Incident Headline:	: NCHGAR4 . EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/06/2009 11:12

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	FINAL
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Actual Clear Date:	30/06/2009		Actual Clear Time:	03:17
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by Connector Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 06:47

Broadband Incident Report : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	5
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	06:17
	Incident Headline:	SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 03:17, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 04:04

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	4
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	04:30
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 03:03

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	3
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	03:50
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 02:09