Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20002		Issue :	7
	Detected Date:	15/08/2009		Detected Time:	21:01
	Start Date:	15/08/2009		Start Time:	20:59
	Anticipated Clear Date:	16/08/2009		Anticipated Clear Time:	09:01
	Incident Headline:	: 6 MUX IN THE NORTH WEST : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01539 01995

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 06:05

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20002		Issue :	7
	Detected Date:	15/08/2009		Detected Time:	21:01
	Start Date:	15/08/2009		Start Time:	20:59
	Anticipated Clear Date:	16/08/2009		Anticipated Clear Time:	09:01
	Incident Headline:	: 6 MUX IN THE NORTH WEST : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01539 01995

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 06:05

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20005		Issue :	FINAL
	Detected Date:	15/08/2009		Detected Time:	22:35
	Start Date:	15/08/2009		Start Time:	22:34
	Actual Clear Date:	16/08/2009		Actual Clear Time:	01:00
	Incident Headline:	: BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 04:18

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20005		Issue :	FINAL
	Detected Date:	15/08/2009		Detected Time:	22:35
	Start Date:	15/08/2009		Start Time:	22:34
	Actual Clear Date:	16/08/2009		Actual Clear Time:	01:00
	Incident Headline:	: BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 04:18

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20002		Issue :	6
	Detected Date:	15/08/2009		Detected Time:	21:01
	Start Date:	15/08/2009		Start Time:	20:59
	Anticipated Clear Date:	16/08/2009		Anticipated Clear Time:	05:55
	Incident Headline:	: 6 MUX IN THE NORTH WEST : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01539 01995

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 02:36

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20002		Issue :	6
	Detected Date:	15/08/2009		Detected Time:	21:01
	Start Date:	15/08/2009		Start Time:	20:59
	Anticipated Clear Date:	16/08/2009		Anticipated Clear Time:	05:55
	Incident Headline:	: 6 MUX IN THE NORTH WEST : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01539 01995

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 02:36

Broadband Incident Report : : BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE : Reference 20005 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20005		Issue :	4
	Detected Date:	15/08/2009		Detected Time:	22:35
	Start Date:	15/08/2009		Start Time:	22:34
	Anticipated Clear Date:	16/08/2009		Anticipated Clear Time:	01:17
	Incident Headline:	: BRIDLINGTON BAY MUX 102 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored as of 01:00 we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01262

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/08/2009 01:18