Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	8
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	00:13
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 17/11/2009 21:18

Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	7
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	17/11/2009		Anticipated Clear Time:	21:00
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 17/11/2009 19:07

Broadband Incident Report : ILMINSTER MUX 101 : DEGRADED SERVICE : Reference 28142 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28142		Issue :	1
	Detected Date:	17/11/2009		Detected Time:	17:30
	Start Date:	17/11/2009		Start Time:	17:28
	Anticipated Clear Date:	17/11/2009		Anticipated Clear Time:	19:28
	Incident Headline:	ILMINSTER MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01460

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System Time Stamp: 17/11/2009 17:39

Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	6
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	17/11/2009		Anticipated Clear Time:	20:00
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 17/11/2009 16:28

Broadband Incident Report : WINSCOMBE MUX 101 : INCIDENT CANCELLED : Reference 28100 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28100		Issue :	FINAL
	Detected Date:	17/11/2009		Detected Time:	12:02
	Start Date:	17/11/2009		Start Time:	12:01
	Actual Clear Date:	17/11/2009		Actual Clear Time:	12:01
	Incident Headline:	WINSCOMBE MUX 101 : INCIDENT CANCELLED
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Progress Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01934

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System Time Stamp: 17/11/2009 15:29

Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	5
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	17/11/2009		Anticipated Clear Time:	16:30
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 17/11/2009 15:24

Broadband Incident Report : : WINSCOMBE MUX 101 : LOSS OF SERVICE : Reference 28100 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28100		Issue :	1
	Detected Date:	17/11/2009		Detected Time:	12:02
	Start Date:	17/11/2009		Start Time:	12:01
	Anticipated Clear Date:	17/11/2009		Anticipated Clear Time:	14:01
	Incident Headline:	: WINSCOMBE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01934

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System Time Stamp: 17/11/2009 12:54