Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 28247 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28247		Issue :	FINAL
	Detected Date:	18/11/2009		Detected Time:	13:51
	Start Date:	18/11/2009		Start Time:	13:42
	Actual Clear Date:	18/11/2009		Actual Clear Time:	15:03
	Incident Headline:	: ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service fully restored at 15.03 after service was switched to another route. Service has been closely monitored during the three hour stability period. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01700

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System Time Stamp: 18/11/2009 18:27

Broadband Incident Report : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 28247 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28247		Issue :	2
	Detected Date:	18/11/2009		Detected Time:	13:51
	Start Date:	18/11/2009		Start Time:	13:42
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	15:12
	Incident Headline:	ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 15:03, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01700

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System Time Stamp: 18/11/2009 15:15

Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 28247 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28247		Issue :	1
	Detected Date:	18/11/2009		Detected Time:	13:51
	Start Date:	18/11/2009		Start Time:	13:42
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	15:42
	Incident Headline:	: ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01700

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System Time Stamp: 18/11/2009 14:09

Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	FINAL
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Actual Clear Date:	18/11/2009		Actual Clear Time:	08:25
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 18/11/2009 11:35

Broadband Incident Report : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 11 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	11
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	11:40
	Incident Headline:	4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 08.25, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 18/11/2009 08:38

Broadband Incident Report : : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 10 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	10
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	06:56
	Incident Headline:	: 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 18/11/2009 06:11

Broadband Incident Report : : 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE : Reference 28093 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28093		Issue :	9
	Detected Date:	17/11/2009		Detected Time:	11:31
	Start Date:	17/11/2009		Start Time:	10:32
	Anticipated Clear Date:	18/11/2009		Anticipated Clear Time:	03:00
	Incident Headline:	: 4 ADSL MUX IN ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01458 01823 01934 01963

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System Time Stamp: 18/11/2009 02:03