Saturday, November 28, 2009

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : FINAL  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Actual Clear Date: 28/11/2009   Actual Clear Time: 02:09  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 28/11/2009 05:15

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Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 4  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:55  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 02:09, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 28/11/2009 03:55

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Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 3  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 05:10  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 28/11/2009 03:13

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Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 2  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 28/11/2009 01:57

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Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29192 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29192   Issue : 1  
  Detected Date: 28/11/2009   Detected Time: 00:43  
  Start Date: 28/11/2009   Start Time: 00:30  
  Anticipated Clear Date: 28/11/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 28/11/2009 01:07

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Friday, November 27, 2009

Broadband Incident Report : TYWYN MUX 101 : LOSS OF SERVICE : Reference 29140 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29140   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 11:09  
  Start Date: 27/11/2009   Start Time: 11:05  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 13:15  
     
  Incident Headline: TYWYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01654
  
     

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System Time Stamp: 27/11/2009 17:24

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Broadband Incident Report : EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 29106 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29106   Issue : FINAL  
  Detected Date: 27/11/2009   Detected Time: 03:10  
  Start Date: 26/11/2009   Start Time: 14:30  
  Actual Clear Date: 27/11/2009   Actual Clear Time: 16:31  
     
  Incident Headline: EDGE SWITCH ROUTER 16 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
a fibre fault
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
0115801159012124012143012145
012148012160012850145201509
018270128501452
  
     

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System Time Stamp: 27/11/2009 17:17

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