Broadband Incident Report : : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	FINAL
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Actual Clear Date:	30/11/2009		Actual Clear Time:	15:38
	Incident Headline:	: BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service fully restored at 15.38 after a equipment and software change at Bilston. Service has been closely monitored during the three hour stability period ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01902

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System Time Stamp: 30/11/2009 18:59

Broadband Incident Report : POTTERS BAR AREA 4 MUXES : DEGRADED SERVICE : Reference 29600 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29600		Issue :	2
	Detected Date:	30/11/2009		Detected Time:	18:15
	Start Date:	30/11/2009		Start Time:	18:11
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	22:11
	Incident Headline:	POTTERS BAR AREA 4 MUXES : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203074 0203114 0203204 0203209 0203210 0203213 0203224 0203235 0207209 0207328 0207372 0207419 0207604 0207624 0207625 0207691 0207692 0208201 0208209 0208245 0208248 0208292 0208340 0208341 0208342 0208347 0208348 0208365 0208372 0208374 0208381 0208442 0208444 0208455 0208457 0208458 0208632 0208731 0208815 0208829 0208883 0208905 0208922 0208931 LLLW0 0208905 0208922 0208931

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System Time Stamp: 30/11/2009 18:54

Broadband Incident Report : POTTERS BAR AREA MUXES : DEGRADED SERVICE : Reference 29600 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29600		Issue :	1
	Detected Date:	30/11/2009		Detected Time:	18:15
	Start Date:	30/11/2009		Start Time:	18:11
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	20:11
	Incident Headline:	POTTERS BAR AREA MUXES : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203074 0203114 0203204 0203209 0203210 0203213 0203224 0203235 0207209 0207328 0207372 0207419 0207604 0207624 0207625 0207691 0207692 0208201 0208209 0208245 0208248 0208292 0208340 0208341 0208342 0208347 0208348 0208365 0208372 0208374 0208381 0208442 0208444 0208455 0208457 0208458 0208632 0208731 0208815 0208829 0208883 0208905 0208922 0208931 LLLW0 0208905 0208922 0208931

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System Time Stamp: 30/11/2009 18:33

Broadband Incident Report : : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue 11 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	11
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	18:38
	Incident Headline:	: BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 15.38, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01902

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System Time Stamp: 30/11/2009 15:56

Broadband Incident Report : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue 10 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	10
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	17:00
	Incident Headline:	BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01902

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System Time Stamp: 30/11/2009 15:34

Broadband Incident Report : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue 9 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	9
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	16:04
	Incident Headline:	BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01902

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System Time Stamp: 30/11/2009 15:12

Broadband Incident Report : BILSTON MUX 101 : DEGRADED SERVICE : Reference 29310 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29310		Issue :	8
	Detected Date:	30/11/2009		Detected Time:	07:20
	Start Date:	30/11/2009		Start Time:	06:32
	Anticipated Clear Date:	30/11/2009		Anticipated Clear Time:	16:00
	Incident Headline:	BILSTON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01902

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System Time Stamp: 30/11/2009 14:48