Broadband Incident Report : : MILTON KEYNES : DEGRADED SERVICE : Reference 30158 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30158		Issue :	2
	Detected Date:	07/12/2009		Detected Time:	10:57
	Start Date:	07/12/2009		Start Time:	10:55
	Anticipated Clear Date:	07/12/2009		Anticipated Clear Time:	12:55
	Incident Headline:	: MILTON KEYNES : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179 01256 01730 01865 01872 01980 0238032 0238034 0238036 0238048 0238057 0238061 0238062 0238064 0238065 0238090 0238062

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System Time Stamp: 07/12/2009 11:38

Broadband Incident Report : : MILTON KEYNES : DEGRADED SERVICE : Reference 30158 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30158		Issue :	1
	Detected Date:	07/12/2009		Detected Time:	10:57
	Start Date:	07/12/2009		Start Time:	10:55
	Anticipated Clear Date:	07/12/2009		Anticipated Clear Time:	12:55
	Incident Headline:	: MILTON KEYNES : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179 01256 01730 01865 01872 01980 0238032 0238034 0238036 0238048 0238057 0238061 0238062 0238064 0238065 0238090 0238062

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System Time Stamp: 07/12/2009 11:07

Broadband Incident Report : : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30106 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30106		Issue :	FINAL
	Detected Date:	06/12/2009		Detected Time:	13:11
	Start Date:	06/12/2009		Start Time:	12:12
	Actual Clear Date:	06/12/2009		Actual Clear Time:	14:45
	Incident Headline:	: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01483

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System Time Stamp: 06/12/2009 17:48

Broadband Incident Report : : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30106 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30106		Issue :	4
	Detected Date:	06/12/2009		Detected Time:	13:11
	Start Date:	06/12/2009		Start Time:	12:12
	Anticipated Clear Date:	06/12/2009		Anticipated Clear Time:	17:45
	Incident Headline:	: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 14:46, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01483

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System Time Stamp: 06/12/2009 15:09

Broadband Incident Report : : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30106 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30106		Issue :	3
	Detected Date:	06/12/2009		Detected Time:	13:11
	Start Date:	06/12/2009		Start Time:	12:12
	Anticipated Clear Date:	06/12/2009		Anticipated Clear Time:	15:58
	Incident Headline:	: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01483

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System Time Stamp: 06/12/2009 15:00

Broadband Incident Report : : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30106 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30106		Issue :	2
	Detected Date:	06/12/2009		Detected Time:	13:11
	Start Date:	06/12/2009		Start Time:	12:12
	Anticipated Clear Date:	06/12/2009		Anticipated Clear Time:	15:12
	Incident Headline:	: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01483

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System Time Stamp: 06/12/2009 13:49

Broadband Incident Report : : CLANDON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30106 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30106		Issue :	1
	Detected Date:	06/12/2009		Detected Time:	13:11
	Start Date:	06/12/2009		Start Time:	12:12
	Anticipated Clear Date:	06/12/2009		Anticipated Clear Time:	15:12
	Incident Headline:	: CLANDON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01483

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System Time Stamp: 06/12/2009 13:25