Broadband Incident Report : : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE : Reference 30838 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30838		Issue :	4
	Detected Date:	14/12/2009		Detected Time:	22:05
	Start Date:	14/12/2009		Start Time:	22:04
	Anticipated Clear Date:	15/12/2009		Anticipated Clear Time:	04:14
	Incident Headline:	: BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 01:14, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 15/12/2009 01:37

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE : Reference 30838 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30838		Issue :	3
	Detected Date:	14/12/2009		Detected Time:	22:05
	Start Date:	14/12/2009		Start Time:	22:04
	Anticipated Clear Date:	15/12/2009		Anticipated Clear Time:	01:34
	Incident Headline:	: BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 15/12/2009 00:35

Broadband Incident Report : : BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE : Reference 30834 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30834		Issue :	3
	Detected Date:	14/12/2009		Detected Time:	17:34
	Start Date:	14/12/2009		Start Time:	17:34
	Anticipated Clear Date:	15/12/2009		Anticipated Clear Time:	09:00
	Incident Headline:	: BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 14/12/2009 23:42

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE : Reference 30838 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30838		Issue :	2
	Detected Date:	14/12/2009		Detected Time:	22:05
	Start Date:	14/12/2009		Start Time:	22:04
	Anticipated Clear Date:	15/12/2009		Anticipated Clear Time:	00:04
	Incident Headline:	: BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 14/12/2009 23:05

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE : Reference 30838 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30838		Issue :	1
	Detected Date:	14/12/2009		Detected Time:	22:05
	Start Date:	14/12/2009		Start Time:	22:04
	Anticipated Clear Date:	15/12/2009		Anticipated Clear Time:	00:04
	Incident Headline:	: BIDFORD-ON-AVON MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 14/12/2009 22:11

Broadband Incident Report : : BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE : Reference 30834 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30834		Issue :	2
	Detected Date:	14/12/2009		Detected Time:	17:34
	Start Date:	14/12/2009		Start Time:	17:34
	Anticipated Clear Date:	14/12/2009		Anticipated Clear Time:	22:51
	Incident Headline:	: BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 14/12/2009 21:58

Broadband Incident Report : : BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE : Reference 30834 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30834		Issue :	1
	Detected Date:	14/12/2009		Detected Time:	17:34
	Start Date:	14/12/2009		Start Time:	17:34
	Anticipated Clear Date:	14/12/2009		Anticipated Clear Time:	19:34
	Incident Headline:	: BIRMINGHAM & KINGSTON BRAS : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 14/12/2009 17:58