Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41		Issue :	2
	Detected Date:	02/01/2010		Detected Time:	07:54
	Start Date:	02/01/2010		Start Time:	07:52
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	12:00
	Incident Headline:	CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 02/01/2010 08:21

Broadband Incident Report : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 41 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41		Issue :	1
	Detected Date:	02/01/2010		Detected Time:	07:54
	Start Date:	02/01/2010		Start Time:	07:52
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	09:52
	Incident Headline:	CULBOKIE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 02/01/2010 08:03

Broadband Incident Report : : ABERCRAVE MUX 101 : LOSS OF SERVICE : Reference 35 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35		Issue :	1
	Detected Date:	02/01/2010		Detected Time:	04:14
	Start Date:	02/01/2010		Start Time:	04:14
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	08:15
	Incident Headline:	: ABERCRAVE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01639

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System Time Stamp: 02/01/2010 04:20

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30		Issue :	FINAL
	Detected Date:	01/01/2010		Detected Time:	21:58
	Start Date:	01/01/2010		Start Time:	21:58
	Actual Clear Date:	02/01/2010		Actual Clear Time:	00:00
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a Fibre Fault ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

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System Time Stamp: 02/01/2010 03:03

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30		Issue :	3
	Detected Date:	01/01/2010		Detected Time:	21:58
	Start Date:	01/01/2010		Start Time:	21:58
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	00:16
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 00:00, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 02/01/2010 00:17

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30		Issue :	2
	Detected Date:	01/01/2010		Detected Time:	21:58
	Start Date:	01/01/2010		Start Time:	21:58
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	00:58
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 01/01/2010 22:35

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30		Issue :	1
	Detected Date:	01/01/2010		Detected Time:	21:58
	Start Date:	01/01/2010		Start Time:	21:58
	Anticipated Clear Date:	01/01/2010		Anticipated Clear Time:	23:58
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 01/01/2010 22:09