Broadband Incident Report : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 58 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58		Issue :	4
	Detected Date:	02/01/2010		Detected Time:	13:27
	Start Date:	02/01/2010		Start Time:	13:24
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	22:00
	Incident Headline:	OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 02/01/2010 19:13

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58		Issue :	3
	Detected Date:	02/01/2010		Detected Time:	13:27
	Start Date:	02/01/2010		Start Time:	13:24
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	19:00
	Incident Headline:	OATLANDS MOUNT MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 02/01/2010 16:08

Broadband Incident Report : ESR8 BIRMINGHAM5 : LOSS OF SERVICE : Reference 64 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	64		Issue :	1
	Detected Date:	02/01/2010		Detected Time:	14:55
	Start Date:	02/01/2010		Start Time:	14:50
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	16:45
	Incident Headline:	ESR8 BIRMINGHAM5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 02/01/2010 15:52

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58		Issue :	2
	Detected Date:	02/01/2010		Detected Time:	13:27
	Start Date:	02/01/2010		Start Time:	13:24
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	15:50
	Incident Headline:	OATLANDS MOUNT MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 02/01/2010 14:53

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58		Issue :	1
	Detected Date:	02/01/2010		Detected Time:	13:27
	Start Date:	02/01/2010		Start Time:	13:24
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	15:24
	Incident Headline:	OATLANDS MOUNT MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 02/01/2010 13:38

Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41		Issue :	FINAL
	Detected Date:	02/01/2010		Detected Time:	07:54
	Start Date:	02/01/2010		Start Time:	07:52
	Actual Clear Date:	02/01/2010		Actual Clear Time:	09:20
	Incident Headline:	CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service automatically restored. This issue may have been due to adverse weather conditions in the area. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349

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System Time Stamp: 02/01/2010 12:40

Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41		Issue :	3
	Detected Date:	02/01/2010		Detected Time:	07:54
	Start Date:	02/01/2010		Start Time:	07:52
	Anticipated Clear Date:	02/01/2010		Anticipated Clear Time:	14:00
	Incident Headline:	CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 02/01/2010 11:06