Broadband Incident Report : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1884		Issue :	3
	Detected Date:	20/01/2010		Detected Time:	11:05
	Start Date:	20/01/2010		Start Time:	11:02
	Anticipated Clear Date:	20/01/2010		Anticipated Clear Time:	15:30
	Incident Headline:	CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01478

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System Time Stamp: 20/01/2010 12:31

Broadband Incident Report : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1884		Issue :	2
	Detected Date:	20/01/2010		Detected Time:	11:05
	Start Date:	20/01/2010		Start Time:	11:02
	Anticipated Clear Date:	20/01/2010		Anticipated Clear Time:	13:30
	Incident Headline:	CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01478

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System Time Stamp: 20/01/2010 12:05

Broadband Incident Report : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1884		Issue :	1
	Detected Date:	20/01/2010		Detected Time:	11:05
	Start Date:	20/01/2010		Start Time:	11:02
	Anticipated Clear Date:	20/01/2010		Anticipated Clear Time:	13:02
	Incident Headline:	CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01478

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System Time Stamp: 20/01/2010 11:12

Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1855 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1855		Issue :	FINAL
	Detected Date:	20/01/2010		Detected Time:	08:05
	Start Date:	20/01/2010		Start Time:	07:34
	Actual Clear Date:	20/01/2010		Actual Clear Time:	10:12
	Incident Headline:	EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	On 20/01/10, BT experienced some difficulties with an edge route switch at Edinburgh. The fault was identified at 07:34 and was upgraded within BT to a SI at 09:14. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	Service has been restored by completing a Power Cycle. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0289 01224 01228 01229 01259 01294 01307 013131 013133 013145 013146 013147 013153 013156 013165 013166 01324 01334 01343 01346 01350 01358 01381 01382 01383 01387 01388 01389 014143 014156 014157 014158 014161 014164 014176 014177 014184 014187 014188 014195 01434 01461 01463 01467 01471 01475 01505 01506 01542 01560 01561 01563 01592 01595 01655 01670 01697 01698 01738 01771 01779 01786 01835 01852 01879 01899 01903 019122 019123 019124 019125 019126 019128 019129 019137 019138 019142 019144 019148 019149 019151 019153 019156 019158 01955 01975 01988 01997 0282582 0282588 0282764 0282766 0284482 0287930 0287939 0287954 0287963 0287964 0288224 0288225 0288675 0288676 0288772 0288775 0289020 0289022 0289028 0289029 0289034 0289038 0289040 0289050 0289058 0289059 0289066 0289068 0289070 0289079 0289080 0289083 0289084 0289087 0289091 0289093 0289094 0289096 0289187 0289261 0289093

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System Time Stamp: 20/01/2010 10:29

****SPAM:6.9**** Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1855 : Issue 2 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1855		Issue :	2
	Detected Date:	20/01/2010		Detected Time:	08:05
	Start Date:	20/01/2010		Start Time:	07:34
	Anticipated Clear Date:	20/01/2010		Anticipated Clear Time:	10:30
	Incident Headline:	EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	On 20/01/10 BT experienced some difficulties with an edge route switch at Edinburgh. The fault was identified at 07:34 and was upgraded within BT to a SI at 09:14.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0289 01224 01228 01229 01259 01294 01307 013131 013133 013145 013146 013147 013153 013156 013165 013166 01324 01334 01343 01346 01350 01358 01381 01382 01383 01387 01388 01389 014143 014156 014157 014158 014161 014164 014176 014177 014184 014187 014188 014195 01434 01461 01463 01467 01471 01475 01505 01506 01542 01560 01561 01563 01592 01595 01655 01670 01697 01698 01738 01771 01779 01786 01835 01852 01879 01899 01903 019122 019123 019124 019125 019126 019128 019129 019137 019138 019142 019144 019148 019149 019151 019153 019156 019158 01955 01975 01988 01997 0282582 0282588 0282764 0282766 0284482 0287930 0287939 0287954 0287963 0287964 0288224 0288225 0288675 0288676 0288772 0288775 0289020 0289022 0289028 0289029 0289034 0289038 0289040 0289050 0289058 0289059 0289066 0289068 0289070 0289079 0289080 0289083 0289084 0289087 0289091 0289093 0289094 0289096 0289187 0289261 0289093

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System Time Stamp: 20/01/2010 09:19

****SPAM:6.9**** Broadband Incident Report : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1855 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1855		Issue :	1
	Detected Date:	20/01/2010		Detected Time:	08:05
	Start Date:	20/01/2010		Start Time:	07:34
	Anticipated Clear Date:	20/01/2010		Anticipated Clear Time:	09:34
	Incident Headline:	EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0289 01224 01228 01229 01259 01294 01307 013131 013133 013145 013146 013147 013153 013156 013165 013166 01324 01334 01343 01346 01350 01358 01381 01382 01383 01387 01388 01389 014143 014156 014157 014158 014161 014164 014176 014177 014184 014187 014188 014195 01434 01461 01463 01467 01471 01475 01505 01506 01542 01560 01561 01563 01592 01595 01655 01670 01697 01698 01738 01771 01779 01786 01835 01852 01879 01899 01903 019122 019123 019124 019125 019126 019128 019129 019137 019138 019142 019144 019148 019149 019151 019153 019156 019158 01955 01975 01988 01997 0282582 0282588 0282764 0282766 0284482 0287930 0287939 0287954 0287963 0287964 0288224 0288225 0288675 0288676 0288772 0288775 0289020 0289022 0289028 0289029 0289034 0289038 0289040 0289050 0289058 0289059 0289066 0289068 0289070 0289079 0289080 0289083 0289084 0289087 0289091 0289093 0289094 0289096 0289187 0289261 0289093

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System Time Stamp: 20/01/2010 08:33

Broadband Incident Report : : ESR9 MILTON KEYNES : LOSS OF SERVICE : Reference 1547 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1547		Issue :	1
	Detected Date:	17/01/2010		Detected Time:	12:13
	Start Date:	17/01/2010		Start Time:	12:13
	Anticipated Clear Date:	17/01/2010		Anticipated Clear Time:	12:14
	Incident Headline:	: ESR9 MILTON KEYNES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/01/2010 12:23