Broadband Incident Report : : WELLS MUX 101 : DEGRADED SERVICE : Reference 11775 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11775		Issue :	1
	Detected Date:	25/04/2010		Detected Time:	16:50
	Start Date:	25/04/2010		Start Time:	16:48
	Anticipated Clear Date:	25/04/2010		Anticipated Clear Time:	18:48
	Incident Headline:	: WELLS MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01749

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System Time Stamp: 25/04/2010 17:00

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11684		Issue :	FINAL
	Detected Date:	24/04/2010		Detected Time:	03:30
	Start Date:	24/04/2010		Start Time:	02:32
	Actual Clear Date:	24/04/2010		Actual Clear Time:	07:28
	Incident Headline:	: NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. This issue may have been due to a hardware failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 24/04/2010 08:18

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11684		Issue :	4
	Detected Date:	24/04/2010		Detected Time:	03:30
	Start Date:	24/04/2010		Start Time:	02:32
	Anticipated Clear Date:	24/04/2010		Anticipated Clear Time:	07:30
	Incident Headline:	: NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/04/2010 06:44

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11684		Issue :	3
	Detected Date:	24/04/2010		Detected Time:	03:30
	Start Date:	24/04/2010		Start Time:	02:32
	Anticipated Clear Date:	24/04/2010		Anticipated Clear Time:	07:00
	Incident Headline:	: NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/04/2010 05:28

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11684		Issue :	2
	Detected Date:	24/04/2010		Detected Time:	03:30
	Start Date:	24/04/2010		Start Time:	02:32
	Anticipated Clear Date:	24/04/2010		Anticipated Clear Time:	06:32
	Incident Headline:	: NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/04/2010 04:39

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11684		Issue :	1
	Detected Date:	24/04/2010		Detected Time:	03:30
	Start Date:	24/04/2010		Start Time:	02:32
	Anticipated Clear Date:	24/04/2010		Anticipated Clear Time:	06:32
	Incident Headline:	: NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/04/2010 04:36

Broadband Incident Report : AMBERGATE MUX 101 : LOSS OF SERVICE : Reference 11672 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11672		Issue :	FINAL
	Detected Date:	23/04/2010		Detected Time:	20:45
	Start Date:	23/04/2010		Start Time:	20:45
	Actual Clear Date:	23/04/2010		Actual Clear Time:	22:20
	Incident Headline:	AMBERGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot Of Application This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01773

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System Time Stamp: 23/04/2010 22:47