Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 20/05/2010 09:50

Broadband Incident Report : : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13908		Issue :	FINAL
	Detected Date:	19/05/2010		Detected Time:	11:53
	Start Date:	19/05/2010		Start Time:	11:48
	Actual Clear Date:	19/05/2010		Actual Clear Time:	21:00
	Incident Headline:	: 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Cable repair This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01341 01758 01766

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System Time Stamp: 19/05/2010 21:41

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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System Time Stamp: 19/05/2010 18:51

Broadband Incident Report : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13908		Issue :	4
	Detected Date:	19/05/2010		Detected Time:	11:53
	Start Date:	19/05/2010		Start Time:	11:48
	Anticipated Clear Date:	19/05/2010		Anticipated Clear Time:	20:00
	Incident Headline:	4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01341 01758 01766

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System Time Stamp: 19/05/2010 15:49

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2010 15:22

Broadband Incident Report : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13908		Issue :	3
	Detected Date:	19/05/2010		Detected Time:	11:53
	Start Date:	19/05/2010		Start Time:	11:48
	Anticipated Clear Date:	19/05/2010		Anticipated Clear Time:	20:00
	Incident Headline:	4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01341 01758 01766

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2010 13:21

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2010 13:10