Broadband Incident Report : HONINGHAM MUX 101 : LOSS OF SERVICE : Reference 14409 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14409		Issue :	1
	Detected Date:	23/05/2010		Detected Time:	20:00
	Start Date:	23/05/2010		Start Time:	20:00
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	23:00
	Incident Headline:	HONINGHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01603

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System Time Stamp: 23/05/2010 20:34

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	FINAL
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Actual Clear Date:	23/05/2010		Actual Clear Time:	12:00
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Power Cycle --------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 12:17

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	2
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	14:34
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer is now on site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 11:55

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	1
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	14:34
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 10:48

Broadband Incident Report : : MANCHESTER HG1 FOR EELS ISP : LOSS OF SERVICE : Reference 14265 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14265		Issue :	FINAL
	Detected Date:	21/05/2010		Detected Time:	19:14
	Start Date:	21/05/2010		Start Time:	19:11
	Actual Clear Date:	21/05/2010		Actual Clear Time:	23:13
	Incident Headline:	: MANCHESTER HG1 FOR EELS ISP : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Application This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 22/05/2010 00:25

Broadband Incident Report : : MIDDLESBROUGH NODE 2 : PARTIAL LOSS OF SERVICE : Reference 14138 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14138		Issue :	1
	Detected Date:	21/05/2010		Detected Time:	05:26
	Start Date:	21/05/2010		Start Time:	05:22
	Anticipated Clear Date:	21/05/2010		Anticipated Clear Time:	05:28
	Incident Headline:	: MIDDLESBROUGH NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 21/05/2010 05:55

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12313		Issue :	FINAL
	Detected Date:	30/04/2010		Detected Time:	09:29
	Start Date:	30/04/2010		Start Time:	09:27
	Actual Clear Date:	19/05/2010		Actual Clear Time:	15:47
	Incident Headline:	CULBOKIE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349

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System Time Stamp: 20/05/2010 10:48