Broadband Incident Report : GREAT BARTON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 14448 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14448		Issue :	FINAL
	Detected Date:	24/05/2010		Detected Time:	10:20
	Start Date:	24/05/2010		Start Time:	10:00
	Actual Clear Date:	24/05/2010		Actual Clear Time:	10:36
	Incident Headline:	GREAT BARTON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284

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System Time Stamp: 24/05/2010 10:51

Broadband Incident Report : GREAT BARTON MUX 101 : PARTIAL LOSS OF SERVICE : Reference 14448 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14448		Issue :	1
	Detected Date:	24/05/2010		Detected Time:	10:20
	Start Date:	24/05/2010		Start Time:	10:00
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	12:00
	Incident Headline:	GREAT BARTON MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01284

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System Time Stamp: 24/05/2010 10:39

Broadband Incident Report : HONINGHAM MUX 101 : LOSS OF SERVICE : Reference 14409 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14409		Issue :	FINAL
	Detected Date:	23/05/2010		Detected Time:	20:00
	Start Date:	23/05/2010		Start Time:	20:00
	Actual Clear Date:	23/05/2010		Actual Clear Time:	20:32
	Incident Headline:	HONINGHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01603

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System Time Stamp: 23/05/2010 20:51

Broadband Incident Report : HONINGHAM MUX 101 : LOSS OF SERVICE : Reference 14409 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14409		Issue :	1
	Detected Date:	23/05/2010		Detected Time:	20:00
	Start Date:	23/05/2010		Start Time:	20:00
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	23:00
	Incident Headline:	HONINGHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01603

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System Time Stamp: 23/05/2010 20:34

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	FINAL
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Actual Clear Date:	23/05/2010		Actual Clear Time:	12:00
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Power Cycle --------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 12:17

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	2
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	14:34
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer is now on site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 11:55

Broadband Incident Report : : BIRMINGHAM MUX 101 : DEGRADED SERVICE : Reference 14373 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14373		Issue :	1
	Detected Date:	23/05/2010		Detected Time:	10:37
	Start Date:	23/05/2010		Start Time:	10:34
	Anticipated Clear Date:	23/05/2010		Anticipated Clear Time:	14:34
	Incident Headline:	: BIRMINGHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012144 012168 012169 012124 012125 012144 012168

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System Time Stamp: 23/05/2010 10:48