Broadband Incident Report : : ERS6 MILTON KEYNES 3 : LOSS OF SERVICE : Reference 180 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	180		Issue :	1
	Detected Date:	04/01/2011		Detected Time:	13:07
	Start Date:	04/01/2011		Start Time:	13:05
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	14:08
	Incident Headline:	: ERS6 MILTON KEYNES 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a reboot BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 04/01/2011 15:51

Broadband Incident Report : : SHERBORNE MUX 101 : DEGRADED SERVICE : Reference 158 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	158		Issue :	FINAL
	Detected Date:	04/01/2011		Detected Time:	12:42
	Start Date:	04/01/2011		Start Time:	12:42
	Actual Clear Date:	04/01/2011		Actual Clear Time:	14:30
	Incident Headline:	: SHERBORNE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a restart BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01935

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System Time Stamp: 04/01/2011 14:54

Broadband Incident Report : : SHERBORNE MUX 101 : DEGRADED SERVICE : Reference 158 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	158		Issue :	2
	Detected Date:	04/01/2011		Detected Time:	12:42
	Start Date:	04/01/2011		Start Time:	12:42
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	15:19
	Incident Headline:	: SHERBORNE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01935

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System Time Stamp: 04/01/2011 14:21

Broadband Incident Report : : SHERBORNE MUX 101 : DEGRADED SERVICE : Reference 158 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	158		Issue :	1
	Detected Date:	04/01/2011		Detected Time:	12:42
	Start Date:	04/01/2011		Start Time:	12:42
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	14:42
	Incident Headline:	: SHERBORNE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01935

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System Time Stamp: 04/01/2011 13:11

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 35 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35		Issue :	FINAL
	Detected Date:	02/01/2011		Detected Time:	00:01
	Start Date:	01/01/2011		Start Time:	23:55
	Actual Clear Date:	02/01/2011		Actual Clear Time:	02:32
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a power cycle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01832

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System Time Stamp: 02/01/2011 02:59

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 35 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35		Issue :	2
	Detected Date:	02/01/2011		Detected Time:	00:01
	Start Date:	01/01/2011		Start Time:	23:55
	Anticipated Clear Date:	02/01/2011		Anticipated Clear Time:	04:00
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01832

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System Time Stamp: 02/01/2011 01:21

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 35 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35		Issue :	1
	Detected Date:	02/01/2011		Detected Time:	00:01
	Start Date:	02/01/2011		Start Time:	00:01
	Anticipated Clear Date:	02/01/2011		Anticipated Clear Time:	02:01
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01832

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System Time Stamp: 02/01/2011 00:12