Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	218		Issue :	3
	Detected Date:	05/01/2011		Detected Time:	01:03
	Start Date:	05/01/2011		Start Time:	01:03
	Anticipated Clear Date:	05/01/2011		Anticipated Clear Time:	08:00
	Incident Headline:	EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01243

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System Time Stamp: 05/01/2011 04:46

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	218		Issue :	2
	Detected Date:	05/01/2011		Detected Time:	01:03
	Start Date:	05/01/2011		Start Time:	01:03
	Anticipated Clear Date:	05/01/2011		Anticipated Clear Time:	05:00
	Incident Headline:	EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01243

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System Time Stamp: 05/01/2011 02:51

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	218		Issue :	1
	Detected Date:	05/01/2011		Detected Time:	01:03
	Start Date:	05/01/2011		Start Time:	01:03
	Anticipated Clear Date:	05/01/2011		Anticipated Clear Time:	03:03
	Incident Headline:	EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01243

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System Time Stamp: 05/01/2011 01:22

Broadband Incident Report : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	195		Issue :	FINAL
	Detected Date:	04/01/2011		Detected Time:	16:41
	Start Date:	04/01/2011		Start Time:	16:37
	Actual Clear Date:	04/01/2011		Actual Clear Time:	19:23
	Incident Headline:	LANE END MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01494

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System Time Stamp: 04/01/2011 19:29

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	195		Issue :	3
	Detected Date:	04/01/2011		Detected Time:	16:41
	Start Date:	04/01/2011		Start Time:	16:37
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	20:30
	Incident Headline:	: LANE END MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01494

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System Time Stamp: 04/01/2011 19:18

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	195		Issue :	2
	Detected Date:	04/01/2011		Detected Time:	16:41
	Start Date:	04/01/2011		Start Time:	16:37
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	18:37
	Incident Headline:	: LANE END MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01494

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System Time Stamp: 04/01/2011 17:16

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	195		Issue :	1
	Detected Date:	04/01/2011		Detected Time:	16:41
	Start Date:	04/01/2011		Start Time:	16:37
	Anticipated Clear Date:	04/01/2011		Anticipated Clear Time:	18:37
	Incident Headline:	: LANE END MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01494

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System Time Stamp: 04/01/2011 16:55