Broadband Incident Report : : DICKLEBURGH DSL 001 : LOSS OF SERVICE : Reference 12536 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12536		Issue :	1
	Detected Date:	19/04/2011		Detected Time:	11:45
	Start Date:	19/04/2011		Start Time:	11:43
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	13:43
	Incident Headline:	: DICKLEBURGH DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be 12:50
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE : Reference 12525 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12525		Issue :	2
	Detected Date:	19/04/2011		Detected Time:	09:40
	Start Date:	19/04/2011		Start Time:	09:32
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	13:00
	Incident Headline:	HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Card ordered eta 12:00, engineer to be tasked to meet courier.
	Dialling Codes Affected:	01296 01494

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : AYLESBURY DSL 102 : DEGRADED SERVICE ( INCIDENT CANCELLED ) : Reference 12521 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12521		Issue :	FINAL
	Detected Date:	19/04/2011		Detected Time:	09:34
	Start Date:	19/04/2011		Start Time:	09:32
	Actual Clear Date:	19/04/2011		Actual Clear Time:	09:32
	Incident Headline:	: AYLESBURY DSL 102 : DEGRADED SERVICE ( INCIDENT CANCELLED )
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Closure Details:	Incident Cancelled in favour of IMT12525/11, MSIP : HIGH WYCOMBE NODE 05009 : PARTIAL LOSS OF SERVICE BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : HIGH WYCOMBE NODE 05009 : PARTIAL LOSS OF SERVICE : Reference 12525 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12525		Issue :	1
	Detected Date:	19/04/2011		Detected Time:	09:40
	Start Date:	19/04/2011		Start Time:	09:32
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	11:32
	Incident Headline:	HIGH WYCOMBE NODE 05009 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01296 01494

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : AYLESBURY DSL 101 : DEGRADED SERVICE : Reference 12521 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12521		Issue :	1
	Detected Date:	19/04/2011		Detected Time:	09:34
	Start Date:	19/04/2011		Start Time:	09:32
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	11:32
	Incident Headline:	: AYLESBURY DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be 10:50
	Dialling Codes Affected:	01296

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE : Reference 12442 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12442		Issue :	FINAL
	Detected Date:	18/04/2011		Detected Time:	15:49
	Start Date:	18/04/2011		Start Time:	14:29
	Actual Clear Date:	18/04/2011		Actual Clear Time:	16:37
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16:37; by completing: A change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01971
	Duration:	0 days 02 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE : Reference 12442 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12442		Issue :	1
	Detected Date:	18/04/2011		Detected Time:	15:49
	Start Date:	18/04/2011		Start Time:	14:41
	Anticipated Clear Date:	18/04/2011		Anticipated Clear Time:	17:54
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 17:00
	Dialling Codes Affected:	01971

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940