Broadband Incident Report : : ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE, : Reference 12598 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12598		Issue :	2
	Detected Date:	19/04/2011		Detected Time:	16:23
	Start Date:	19/04/2011		Start Time:	16:20
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	22:00
	Incident Headline:	: ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE,
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Mains to site, Local electricity board are investigating under ref M16393343. Next update will be at 20:30
	Dialling Codes Affected:	01702

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE, : Reference 12598 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12598		Issue :	1
	Detected Date:	19/04/2011		Detected Time:	16:23
	Start Date:	19/04/2011		Start Time:	16:20
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	19:30
	Incident Headline:	ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE,
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Mains to site, Local Electricity board are investigating under ref M16393343. Next update will be at 19:00
	Dialling Codes Affected:	01702

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE : Reference 12525 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12525		Issue :	FINAL
	Detected Date:	19/04/2011		Detected Time:	09:40
	Start Date:	19/04/2011		Start Time:	09:32
	Actual Clear Date:	19/04/2011		Actual Clear Time:	14:00
	Incident Headline:	HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 14:00; by completing: A change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296 01494
	Duration:	0 days 04 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DICKLEBURGH DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 12536 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12536		Issue :	FINAL
	Detected Date:	19/04/2011		Detected Time:	11:45
	Start Date:	19/04/2011		Start Time:	11:43
	Actual Clear Date:	19/04/2011		Actual Clear Time:	13:53
	Incident Headline:	: DICKLEBURGH DSL 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 13:53 following a hardware reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379
	Duration:	0 days 02 hours 10 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE : Reference 12525 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12525		Issue :	4
	Detected Date:	19/04/2011		Detected Time:	09:40
	Start Date:	19/04/2011		Start Time:	09:32
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	14:30
	Incident Headline:	: HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics. Next update 1400
	Dialling Codes Affected:	01296 01494

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DICKLEBURGH DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 12536 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12536		Issue :	2
	Detected Date:	19/04/2011		Detected Time:	11:45
	Start Date:	19/04/2011		Start Time:	11:43
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	15:00
	Incident Headline:	: DICKLEBURGH DSL 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare card ordered from Stores. Awaiting estimated time of arrival. Next update will be 14:00.
	Dialling Codes Affected:	01379

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE : Reference 12525 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12525		Issue :	3
	Detected Date:	19/04/2011		Detected Time:	09:40
	Start Date:	19/04/2011		Start Time:	09:32
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	14:00
	Incident Headline:	: HIGH WYCOMBE NODE 05009 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Card ordered eta 12:00, engineer travelling to site eta 13:13.
	Dialling Codes Affected:	01296 01494

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940