Broadband Incident Report : : STRATTON AUDLEY MUX 101: LOSS OF SERVICE : Reference 12672 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12672		Issue :	FINAL
	Detected Date:	20/04/2011		Detected Time:	04:08
	Start Date:	20/04/2011		Start Time:	04:08
	Actual Clear Date:	20/04/2011		Actual Clear Time:	06:35
	Incident Headline:	: STRATTON AUDLEY MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 0635; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01869
	Duration:	0 days 02 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STRATTON AUDLEY MUX 101: LOSS OF SERVICE : Reference 12672 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12672		Issue :	3
	Detected Date:	20/04/2011		Detected Time:	04:08
	Start Date:	20/04/2011		Start Time:	04:08
	Anticipated Clear Date:	20/04/2011		Anticipated Clear Time:	07:30
	Incident Headline:	: STRATTON AUDLEY MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software.
	Dialling Codes Affected:	01869

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STRATTON AUDLEY MUX 101: LOSS OF SERVICE : Reference 12672 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12672		Issue :	2
	Detected Date:	20/04/2011		Detected Time:	04:08
	Start Date:	20/04/2011		Start Time:	04:08
	Anticipated Clear Date:	20/04/2011		Anticipated Clear Time:	06:30
	Incident Headline:	: STRATTON AUDLEY MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01869

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STRATTON AUDLEY MUX 101: LOSS OF SERVICE : Reference 12672 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12672		Issue :	1
	Detected Date:	20/04/2011		Detected Time:	04:08
	Start Date:	20/04/2011		Start Time:	04:08
	Anticipated Clear Date:	20/04/2011		Anticipated Clear Time:	06:08
	Incident Headline:	: STRATTON AUDLEY MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 05:00
	Dialling Codes Affected:	01869

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE, : Reference 12598 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12598		Issue :	FINAL
	Detected Date:	19/04/2011		Detected Time:	16:23
	Start Date:	19/04/2011		Start Time:	16:20
	Actual Clear Date:	19/04/2011		Actual Clear Time:	22:30
	Incident Headline:	: ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE,
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 22:30 by restoring power to the exchange. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01702
	Duration:	0 days 06 hours 10 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE, : Reference 12598 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12598		Issue :	4
	Detected Date:	19/04/2011		Detected Time:	16:23
	Start Date:	19/04/2011		Start Time:	16:20
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	23:00
	Incident Headline:	: ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE,
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Mains to site, Local electricity board are investigating under ref M16393343. Next update will be at 22:30
	Dialling Codes Affected:	01702

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE, : Reference 12598 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12598		Issue :	3
	Detected Date:	19/04/2011		Detected Time:	16:23
	Start Date:	19/04/2011		Start Time:	16:20
	Anticipated Clear Date:	19/04/2011		Anticipated Clear Time:	22:00
	Incident Headline:	: ROCHFORD MUXS 101 001 002 301 : LOSS OF SERVICE,
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Mains to site, Local electricity board are investigating under ref M16393343. Next update will be at 20:00
	Dialling Codes Affected:	01702

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940