Broadband Incident Report : : 8 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 16340 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16340		Issue :	5
	Detected Date:	23/05/2011		Detected Time:	17:07
	Start Date:	23/05/2011		Start Time:	17:02
	Anticipated Clear Date:	24/05/2011		Anticipated Clear Time:	07:30
	Incident Headline:	: 8 MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01382 01730 01828 01855 01967 01382 01730 01828 01855

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 8 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 16340 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16340		Issue :	4
	Detected Date:	23/05/2011		Detected Time:	17:07
	Start Date:	23/05/2011		Start Time:	17:02
	Anticipated Clear Date:	24/05/2011		Anticipated Clear Time:	02:00
	Incident Headline:	: 8 MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineers expected arrival time has been extended due to poor weather conditions. Estimated arrival time not known at present
	Dialling Codes Affected:	01382 01730 01828 01855 01967 01382 01730 01828 01855

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : INCHTURE MUX 101 : LOSS OF SERVICE : Reference 16340 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16340		Issue :	3
	Detected Date:	23/05/2011		Detected Time:	17:07
	Start Date:	23/05/2011		Start Time:	17:02
	Anticipated Clear Date:	24/05/2011		Anticipated Clear Time:	00:00
	Incident Headline:	: INCHTURE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update 00.00
	Dialling Codes Affected:	01382 01730 01828 01855 01967 01382 01730 01828 01855

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : INCHTURE MUX 101 : LOSS OF SERVICE : Reference 16340 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16340		Issue :	2
	Detected Date:	23/05/2011		Detected Time:	17:07
	Start Date:	23/05/2011		Start Time:	17:02
	Anticipated Clear Date:	23/05/2011		Anticipated Clear Time:	22:41
	Incident Headline:	: INCHTURE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Incident has been caused by Adverse weather affecting Mains power to the area. Next update will be at 22:45 .
	Dialling Codes Affected:	01382 01730 01828 01855 01967 01382 01730 01828 01855

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : INCHTURE MUX 101 : LOSS OF SERVICE : Reference 16340 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16340		Issue :	1
	Detected Date:	23/05/2011		Detected Time:	17:07
	Start Date:	23/05/2011		Start Time:	17:02
	Anticipated Clear Date:	23/05/2011		Anticipated Clear Time:	22:00
	Incident Headline:	: INCHTURE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Incident has been caused by Adverse weather affecting Mains power to the area. Next update will be at 20:30
	Dialling Codes Affected:	01382 01730 01828 01855 01967 01382 01730 01828 01855

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : OTTERY ST MARY MUX 101 : INCIDENT CANCELLED : Reference 16148 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16148		Issue :	FINAL
	Detected Date:	21/05/2011		Detected Time:	23:28
	Start Date:	21/05/2011		Start Time:	23:28
	Actual Clear Date:	21/05/2011		Actual Clear Time:	23:28
	Incident Headline:	: OTTERY ST MARY MUX 101 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident was cancelled as due to a planned outage BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01404
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 16148 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16148		Issue :	2
	Detected Date:	21/05/2011		Detected Time:	23:28
	Start Date:	21/05/2011		Start Time:	23:28
	Anticipated Clear Date:	22/05/2011		Anticipated Clear Time:	03:00
	Incident Headline:	: OTTERY ST MARY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 01:45.
	Dialling Codes Affected:	01404

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940