Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	5
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	23:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Work continues to identify solution to provide additional radio links to the Shetland Isles to increase core link capacity. Next update 20:30
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	4
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	19:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations ongoing to restore service. Next update will be at 17:45
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	3
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	16:30
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations into this fault are currently ongoing. Next update will be at 16:30
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	2
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	16:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations are ongoing to rectify the fault. Next update will be at 15:15
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	1
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	16:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 14:00
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : DEGRADE OF SERVICE : Reference 22426 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22426		Issue :	2
	Detected Date:	18/07/2011		Detected Time:	11:30
	Start Date:	18/07/2011		Start Time:	11:28
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	13:30
	Incident Headline:	: SHEFFIELD NODE 07002 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01142 01246 01709 LLSL0 To Fo 01142 01246 01709

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NOTE 07002 : DEGRADE OF SERVICE : Reference 22426 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22426		Issue :	1
	Detected Date:	18/07/2011		Detected Time:	11:30
	Start Date:	18/07/2011		Start Time:	11:28
	Anticipated Clear Date:	18/07/2011		Anticipated Clear Time:	13:28
	Incident Headline:	: SHEFFIELD NOTE 07002 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01142 01246 01709 LLSL0 To Fo 01142 01246 01709

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.