Broadband Incident Report : : EXETER - READING : LOSS OF SERVICE : Reference 28545 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28545		Issue :	1
	Detected Date:	12/09/2011		Detected Time:	13:23
	Start Date:	12/09/2011		Start Time:	13:23
	Anticipated Clear Date:	12/09/2011		Anticipated Clear Time:	13:30
	Next Update Date:	12/09/2011		Next Update Time:	13:30
	Incident Headline:	: EXETER - READING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service fully restored at 13:30
	Dialling Codes Affected:	01884

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER - READING : LOSS OF SERVICE : Reference 28537 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28537		Issue :	FINAL
	Detected Date:	12/09/2011		Detected Time:	12:10
	Start Date:	12/09/2011		Start Time:	12:00
	Actual Clear Date:	12/09/2011		Actual Clear Time:	12:45
	Incident Headline:	: EXETER - READING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:45 after bandwith was corrected BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01626
	Duration:	0 days 00 hours 45 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER - READING : LOSS OF SERVICE : Reference 28537 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28537		Issue :	1
	Detected Date:	12/09/2011		Detected Time:	12:10
	Start Date:	12/09/2011		Start Time:	12:00
	Anticipated Clear Date:	12/09/2011		Anticipated Clear Time:	14:00
	Next Update Date:	12/09/2011		Next Update Time:	13:30
	Incident Headline:	: EXETER - READING : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 13:30
	Dialling Codes Affected:	01626

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THIRSK MUX 101, EASINGWOLD MUX 101 AND TOPCLIFFE MUX 101 : LOSS OF SERVICE : Reference 28524 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28524		Issue :	FINAL
	Detected Date:	12/09/2011		Detected Time:	10:56
	Start Date:	12/09/2011		Start Time:	10:52
	Actual Clear Date:	12/09/2011		Actual Clear Time:	10:57
	Incident Headline:	: THIRSK MUX 101, EASINGWOLD MUX 101 AND TOPCLIFFE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 10:57; by completing: a auto relaod BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01347 01845
	Duration:	0 days 00 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RB61B ILFORD : LOSS OF SERVICE : Reference 28320 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28320		Issue :	FINAL
	Detected Date:	11/09/2011		Detected Time:	13:23
	Start Date:	11/09/2011		Start Time:	12:58
	Actual Clear Date:	12/09/2011		Actual Clear Time:	00:23
	Incident Headline:	: RB61B ILFORD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 00:23 by completing a circuit re-route. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 11 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RB61B ILFORD : LOSS OF SERVICE : Reference 28320 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28320		Issue :	2
	Detected Date:	11/09/2011		Detected Time:	13:23
	Start Date:	11/09/2011		Start Time:	12:58
	Anticipated Clear Date:	11/09/2011		Anticipated Clear Time:	21:00
	Next Update Date:	11/09/2011		Next Update Time:	20:00
	Incident Headline:	: RB61B ILFORD : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 20:00
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RB61B ILFORD : LOSS OF SERVICE : Reference 28320 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28320		Issue :	1
	Detected Date:	11/09/2011		Detected Time:	13:23
	Start Date:	11/09/2011		Start Time:	12:58
	Anticipated Clear Date:	11/09/2011		Anticipated Clear Time:	14:58
	Next Update Date:	11/09/2011		Next Update Time:	14:06
	Incident Headline:	: RB61B ILFORD : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.Next update will be at 15:08
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.