Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	3
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:46
	Anticipated Clear Date:	19/09/2011		Anticipated Clear Time:	22:00
	Next Update Date:	19/09/2011		Next Update Time:	16:00
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01233 01580

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGWATER NODE 11053 : PARTIAL LOSS OF SERVICE : Reference 29088 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29088		Issue :	FINAL
	Detected Date:	16/09/2011		Detected Time:	16:19
	Start Date:	16/09/2011		Start Time:	16:19
	Actual Clear Date:	16/09/2011		Actual Clear Time:	20:34
	Incident Headline:	: BRIDGWATER NODE 11053 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:34; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01278 01823
	Duration:	0 days 04 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGWATER : PARTIAL LOSS OF SERVICE : Reference 29088 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29088		Issue :	1
	Detected Date:	16/09/2011		Detected Time:	16:19
	Start Date:	16/09/2011		Start Time:	16:19
	Anticipated Clear Date:	16/09/2011		Anticipated Clear Time:	20:40
	Next Update Date:	16/09/2011		Next Update Time:	20:18
	Incident Headline:	: BRIDGWATER : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered. Next update will be at 20:45
	Dialling Codes Affected:	01278 01823

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE AREA : PARTIAL LOSS OF SERVICE : Reference 29085 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29085		Issue :	1
	Detected Date:	16/09/2011		Detected Time:	15:30
	Start Date:	16/09/2011		Start Time:	15:26
	Anticipated Clear Date:	16/09/2011		Anticipated Clear Time:	15:53
	Next Update Date:	16/09/2011		Next Update Time:	15:53
	Incident Headline:	: DUNDEE AREA : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 15:53; by completing: Automatically
	Dialling Codes Affected:	01334 01337 01382 01577 01764 01334 01337 01382 01577

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29051		Issue :	FINAL
	Detected Date:	16/09/2011		Detected Time:	13:02
	Start Date:	16/09/2011		Start Time:	12:58
	Actual Clear Date:	16/09/2011		Actual Clear Time:	15:17
	Incident Headline:	: BARMING MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:17; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01622
	Duration:	0 days 02 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29051		Issue :	3
	Detected Date:	16/09/2011		Detected Time:	13:02
	Start Date:	16/09/2011		Start Time:	12:58
	Anticipated Clear Date:	16/09/2011		Anticipated Clear Time:	17:10
	Next Update Date:	16/09/2011		Next Update Time:	16:10
	Incident Headline:	: BARMING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software. Next update will be at 16:10
	Dialling Codes Affected:	01622

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29051		Issue :	2
	Detected Date:	16/09/2011		Detected Time:	13:02
	Start Date:	16/09/2011		Start Time:	12:58
	Anticipated Clear Date:	16/09/2011		Anticipated Clear Time:	16:00
	Next Update Date:	16/09/2011		Next Update Time:	15:30
	Incident Headline:	: BARMING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01622

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.