Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	FINAL
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:44
	Actual Clear Date:	19/09/2011		Actual Clear Time:	23:00
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 23:00; After damaged cable was repaired BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01233 01580
	Duration:	0 days 23 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	6
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:46
	Anticipated Clear Date:	20/09/2011		Anticipated Clear Time:	02:00
	Next Update Date:	20/09/2011		Next Update Time:	00:15
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Cable splicing continues and the first 3 elements have been completed and tested. There are 9 more elements left to complete and repair should be able to speed up now. ETR for the entire cable is still approx 02:00. Next update will be at 00:15
	Dialling Codes Affected:	01233 01580

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	5
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:46
	Anticipated Clear Date:	20/09/2011		Anticipated Clear Time:	02:00
	Next Update Date:	19/09/2011		Next Update Time:	22:15
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Three of the seven MUXes affected are back in service. Splicing continues and the first 2 elements have been completed and tested. There are 10 more elements left to complete. ETR for the entire cable is still approx 02:00. Next update will be at 22:15
	Dialling Codes Affected:	01233 01580

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	4
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:46
	Anticipated Clear Date:	20/09/2011		Anticipated Clear Time:	02:00
	Next Update Date:	19/09/2011		Next Update Time:	19:45
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Setting up should be complete by 16:45 and splicing of the cable will then start. Estimated Time for Restore for the entire cable is still approx 02:00. Next update will be at 19:45
	Dialling Codes Affected:	01233 01580

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29291 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29291		Issue :	FINAL
	Detected Date:	19/09/2011		Detected Time:	15:19
	Start Date:	19/09/2011		Start Time:	15:18
	Actual Clear Date:	19/09/2011		Actual Clear Time:	16:09
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16:09; by completing: a reboot of application. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29291 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29291		Issue :	1
	Detected Date:	19/09/2011		Detected Time:	15:19
	Start Date:	19/09/2011		Start Time:	15:18
	Anticipated Clear Date:	19/09/2011		Anticipated Clear Time:	17:18
	Next Update Date:	19/09/2011		Next Update Time:	16:15
	Incident Headline:	: READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE : Reference 29194 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29194		Issue :	3
	Detected Date:	18/09/2011		Detected Time:	23:46
	Start Date:	18/09/2011		Start Time:	23:46
	Anticipated Clear Date:	19/09/2011		Anticipated Clear Time:	22:00
	Next Update Date:	19/09/2011		Next Update Time:	16:00
	Incident Headline:	: 7 MUXES IN ASHFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01233 01580

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.