Broadband Incident Report : GUILFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 30307 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30307		Issue :	1
	Detected Date:	29/09/2011		Detected Time:	01:01
	Start Date:	28/09/2011		Start Time:	23:48
	Anticipated Clear Date:	29/09/2011		Anticipated Clear Time:	04:00
	Next Update Date:	29/09/2011		Next Update Time:	03:00
	Incident Headline:	GUILFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 03.00.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01306 01428

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ECKINGTON MUX 101 : LOSS OF SERVICE : Reference 30266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30266		Issue :	FINAL
	Detected Date:	28/09/2011		Detected Time:	16:25
	Start Date:	28/09/2011		Start Time:	16:23
	Actual Clear Date:	28/09/2011		Actual Clear Time:	19:30
	Incident Headline:	: ECKINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 19:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01386 01905
	Duration:	0 days 03 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ECKINGTON MUX 101 : LOSS OF SERVICE : Reference 30266 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30266		Issue :	1
	Detected Date:	28/09/2011		Detected Time:	16:25
	Start Date:	28/09/2011		Start Time:	16:23
	Anticipated Clear Date:	28/09/2011		Anticipated Clear Time:	18:23
	Next Update Date:	28/09/2011		Next Update Time:	17:30
	Incident Headline:	: ECKINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01386 01905

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30221 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30221		Issue :	FINAL
	Detected Date:	28/09/2011		Detected Time:	13:01
	Start Date:	28/09/2011		Start Time:	12:58
	Actual Clear Date:	28/09/2011		Actual Clear Time:	13:15
	Incident Headline:	:LONG CRENDON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 13:15 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844
	Duration:	0 days 00 hours 17 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YORK : PARTIAL LOSS OF SERVICE : Reference 30175 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30175		Issue :	FINAL
	Detected Date:	28/09/2011		Detected Time:	08:52
	Start Date:	28/09/2011		Start Time:	08:44
	Actual Clear Date:	28/09/2011		Actual Clear Time:	10:55
	Incident Headline:	: YORK : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of10:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01142 01347 01423 01977
	Duration:	0 days 02 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YORK : LOSS OF SERVICE : Reference 30175 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30175		Issue :	2
	Detected Date:	28/09/2011		Detected Time:	08:52
	Start Date:	28/09/2011		Start Time:	08:44
	Anticipated Clear Date:	28/09/2011		Anticipated Clear Time:	10:45
	Next Update Date:	28/09/2011		Next Update Time:	10:45
	Incident Headline:	: YORK : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 10:30.
	Dialling Codes Affected:	01142 01347 01423 01977

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YORK : LOSS OF SERVICE : Reference 30175 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30175		Issue :	1
	Detected Date:	28/09/2011		Detected Time:	08:52
	Start Date:	28/09/2011		Start Time:	08:44
	Anticipated Clear Date:	28/09/2011		Anticipated Clear Time:	10:44
	Next Update Date:	28/09/2011		Next Update Time:	10:00
	Incident Headline:	: YORK : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial remote diagnosis.
	Dialling Codes Affected:	01977

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.