Broadband Incident Report : : YARMOUTH MSAN 301 : LOSS OF SERVICE : Reference 4249 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	2
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	15/02/2012		Anticipated Clear Time:	16:00
	Next Update Date:	15/02/2012		Next Update Time:	13:30
	Incident Headline:	: YARMOUTH MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 13:30
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH MSAN 301 : LOSS OF SERVICE : Reference 4249 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	1
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	15/02/2012		Anticipated Clear Time:	14:00
	Next Update Date:	15/02/2012		Next Update Time:	12:00
	Incident Headline:	YARMOUTH MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 303 Broadband end users. Completing initial diagnostics. Next update will be at 12:00
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARWICH MULTIPLE MUXS : LOSS OF SERVICE : Reference 4009 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4009		Issue :	FINAL
	Detected Date:	13/02/2012		Detected Time:	06:38
	Start Date:	13/02/2012		Start Time:	06:33
	Actual Clear Date:	13/02/2012		Actual Clear Time:	06:48
	Incident Headline:	: HARWICH MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 06:48 by restoring power. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01255
	Duration:	0 days 00 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARWICH MULTIPLE MUXS : LOSS OF SERVICE : Reference 4009 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4009		Issue :	1
	Detected Date:	13/02/2012		Detected Time:	06:38
	Start Date:	13/02/2012		Start Time:	06:33
	Anticipated Clear Date:	13/02/2012		Anticipated Clear Time:	09:00
	Next Update Date:	13/02/2012		Next Update Time:	08:00
	Incident Headline:	: HARWICH MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01255

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE : Reference 3974 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3974		Issue :	FINAL
	Detected Date:	12/02/2012		Detected Time:	11:21
	Start Date:	12/02/2012		Start Time:	11:21
	Actual Clear Date:	12/02/2012		Actual Clear Time:	12:51
	Incident Headline:	: BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 12.51; by completing: a reseat of internal cable connector. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01622
	Duration:	0 days 01 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE : Reference 3974 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3974		Issue :	2
	Detected Date:	12/02/2012		Detected Time:	11:21
	Start Date:	12/02/2012		Start Time:	11:21
	Anticipated Clear Date:	12/02/2012		Anticipated Clear Time:	15:22
	Next Update Date:	12/02/2012		Next Update Time:	13:30
	Incident Headline:	: BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival not known at present.
	Dialling Codes Affected:	01622

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE : Reference 3974 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3974		Issue :	1
	Detected Date:	12/02/2012		Detected Time:	11:21
	Start Date:	12/02/2012		Start Time:	11:21
	Anticipated Clear Date:	12/02/2012		Anticipated Clear Time:	15:22
	Next Update Date:	12/02/2012		Next Update Time:	12:30
	Incident Headline:	: BEARSTEAD MUX 101 AND LENHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01622

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.