Broadband Incident Report : : BRESSINGHAM MUX 101 : LOSS OF SERVICE : Reference 10911 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10911		Issue :	1
	Detected Date:	10/04/2012		Detected Time:	03:12
	Start Date:	10/04/2012		Start Time:	03:06
	Anticipated Clear Date:	10/04/2012		Anticipated Clear Time:	05:06
	Next Update Date:	10/04/2012		Next Update Time:	04:20
	Incident Headline:	: BRESSINGHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 04:20
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 10872 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10872		Issue :	FINAL
	Detected Date:	09/04/2012		Detected Time:	07:35
	Start Date:	09/04/2012		Start Time:	07:32
	Actual Clear Date:	09/04/2012		Actual Clear Time:	07:37
	Incident Headline:	BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 07.37; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273 01323 01435 01798 LLSD0 01323 01435 01798
	Duration:	0 days 00 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 10872 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10872		Issue :	1
	Detected Date:	09/04/2012		Detected Time:	07:35
	Start Date:	09/04/2012		Start Time:	07:35
	Anticipated Clear Date:	09/04/2012		Anticipated Clear Time:	10:40
	Next Update Date:	09/04/2012		Next Update Time:	10:00
	Incident Headline:	BRIGHTON NODE 04004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 10.00.
	Dialling Codes Affected:	01273 01323 01435 01798 LLSD0 01323 01435 01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 10847 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10847		Issue :	FINAL
	Detected Date:	08/04/2012		Detected Time:	07:26
	Start Date:	08/04/2012		Start Time:	07:26
	Actual Clear Date:	08/04/2012		Actual Clear Time:	08:24
	Incident Headline:	MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 08:24; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01252 01306 01428
	Duration:	0 days 00 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 10847 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10847		Issue :	3
	Detected Date:	08/04/2012		Detected Time:	07:26
	Start Date:	08/04/2012		Start Time:	07:26
	Anticipated Clear Date:	08/04/2012		Anticipated Clear Time:	09:40
	Next Update Date:	08/04/2012		Next Update Time:	09:40
	Incident Headline:	MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Hardware has been changed, as of 08:24. Customer services are now been checked. Next update 09:30.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01252 01306 01428

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 10847 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10847		Issue :	2
	Detected Date:	08/04/2012		Detected Time:	07:26
	Start Date:	08/04/2012		Start Time:	07:26
	Anticipated Clear Date:	08/04/2012		Anticipated Clear Time:	09:26
	Next Update Date:	08/04/2012		Next Update Time:	08:49
	Incident Headline:	MSIP : GUILDFORD : NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival unknown at this time. Next update 09:l00.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01252 01306 01428

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD : PARTIAL LOSS OF SERVICE : Reference 10847 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10847		Issue :	1
	Detected Date:	08/04/2012		Detected Time:	07:26
	Start Date:	08/04/2012		Start Time:	07:26
	Anticipated Clear Date:	08/04/2012		Anticipated Clear Time:	09:26
	Next Update Date:	08/04/2012		Next Update Time:	08:34
	Incident Headline:	: GUILDFORD : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. next update 09:00.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01252 01306 01428

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.