Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 19679 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19679		Issue :	FINAL
	Detected Date:	04/06/2012		Detected Time:	09:20
	Start Date:	04/06/2012		Start Time:	09:15
	Actual Clear Date:	04/06/2012		Actual Clear Time:	13:20
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 13:20; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 01273 01323 01342 01403 01424 01435 01444 01797 01825 01892 01903 LLCM0 LLLN0 To Fo 01892 01903
	Duration:	0 days 04 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 19679 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19679		Issue :	2
	Detected Date:	04/06/2012		Detected Time:	09:20
	Start Date:	04/06/2012		Start Time:	09:15
	Anticipated Clear Date:	04/06/2012		Anticipated Clear Time:	15:30
	Next Update Date:	04/06/2012		Next Update Time:	13:35
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Degraded internet services for 4272 Broadband end-users. Spare card ordered from the stores, estimated time of arrival 12:35. Next update will be at 13:35
	Dialling Codes Affected:	01162 01273 01323 01342 01403 01424 01435 01444 01797 01825 01892 01903 LLCM0 LLLN0 To Fo 01892 01903

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 19679 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19679		Issue :	1
	Detected Date:	04/06/2012		Detected Time:	09:20
	Start Date:	04/06/2012		Start Time:	09:15
	Anticipated Clear Date:	04/06/2012		Anticipated Clear Time:	13:30
	Next Update Date:	04/06/2012		Next Update Time:	10:45
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Customer impact unknown at present,Completing initial diagnostics. Next update will be at 10:45
	Dialling Codes Affected:	01162 01273 01323 01342 01403 01424 01435 01444 01797 01825 01892 01903 LLCM0 LLLN0 To Fo 01892 01903

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH CALEDONIAN MSAN 302 : LOSS OF SERVICE : Reference 19661 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19661		Issue :	FINAL
	Detected Date:	04/06/2012		Detected Time:	00:55
	Start Date:	04/06/2012		Start Time:	00:48
	Actual Clear Date:	04/06/2012		Actual Clear Time:	01:00
	Incident Headline:	EDINBURGH CALEDONIAN MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has auto restored as of 01.00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	013122 013126 013147 013162
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH CALEDONIAN MSAN 302 : LOSS OF SERVICE : Reference 19661 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19661		Issue :	1
	Detected Date:	04/06/2012		Detected Time:	00:55
	Start Date:	04/06/2012		Start Time:	00:48
	Anticipated Clear Date:	04/06/2012		Anticipated Clear Time:	03:15
	Next Update Date:	04/06/2012		Next Update Time:	03:00
	Incident Headline:	EDINBURGH CALEDONIAN MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 03.00.
	Dialling Codes Affected:	013122 013126 013147 013162

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 19633 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19633		Issue :	FINAL
	Detected Date:	03/06/2012		Detected Time:	09:01
	Start Date:	03/06/2012		Start Time:	08:55
	Actual Clear Date:	03/06/2012		Actual Clear Time:	09:15
	Incident Headline:	: MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 09:15; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01582 01869
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 19633 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19633		Issue :	1
	Detected Date:	03/06/2012		Detected Time:	09:01
	Start Date:	03/06/2012		Start Time:	08:55
	Anticipated Clear Date:	03/06/2012		Anticipated Clear Time:	10:55
	Next Update Date:	03/06/2012		Next Update Time:	10:10
	Incident Headline:	: MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01582 01869

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.