Broadband Incident Report : : RIDGWAY CROSS DSL 001 : LOSS OF SERVICE : Reference 19859 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19859		Issue :	FINAL
	Detected Date:	06/06/2012		Detected Time:	13:12
	Start Date:	06/06/2012		Start Time:	13:11
	Actual Clear Date:	06/06/2012		Actual Clear Time:	14:09
	Incident Headline:	: RIDGWAY CROSS DSL 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:09 after a connector was reseated BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01886
	Duration:	0 days 00 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIDGWAY CROSS DSL 001 : LOSS OF SERVICE : Reference 19859 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19859		Issue :	2
	Detected Date:	06/06/2012		Detected Time:	13:12
	Start Date:	06/06/2012		Start Time:	13:11
	Anticipated Clear Date:	06/06/2012		Anticipated Clear Time:	16:45
	Next Update Date:	06/06/2012		Next Update Time:	15:45
	Incident Headline:	: RIDGWAY CROSS DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Further investigations ongoing . next update will be at 15:45
	Dialling Codes Affected:	01886

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHTERARDER - FALKIRK : LOSS OF SERVICE : Reference 19858 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19858		Issue :	2
	Detected Date:	06/06/2012		Detected Time:	12:51
	Start Date:	06/06/2012		Start Time:	11:33
	Anticipated Clear Date:	06/06/2012		Anticipated Clear Time:	16:00
	Next Update Date:	06/06/2012		Next Update Time:	15:15
	Incident Headline:	: AUCHTERARDER - FALKIRK : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations ongoing to localise the fault.
	Dialling Codes Affected:	01764

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIDGWAY CROSS DSL 001 : LOSS OF SERVICE : Reference 19859 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19859		Issue :	1
	Detected Date:	06/06/2012		Detected Time:	13:12
	Start Date:	06/06/2012		Start Time:	13:11
	Anticipated Clear Date:	06/06/2012		Anticipated Clear Time:	15:11
	Next Update Date:	06/06/2012		Next Update Time:	14:15
	Incident Headline:	: RIDGWAY CROSS DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01886

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHTERARDER - FALKIRK : LOSS OF SERVICE : Reference 19858 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19858		Issue :	1
	Detected Date:	06/06/2012		Detected Time:	12:51
	Start Date:	06/06/2012		Start Time:	11:33
	Anticipated Clear Date:	06/06/2012		Anticipated Clear Time:	16:00
	Next Update Date:	06/06/2012		Next Update Time:	14:00
	Incident Headline:	: AUCHTERARDER - FALKIRK : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01764

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COVENTRY NODE 06001 : PARTIAL LOSS OF SERVICE : Reference 19790 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19790		Issue :	FINAL
	Detected Date:	06/06/2012		Detected Time:	05:10
	Start Date:	06/06/2012		Start Time:	05:10
	Actual Clear Date:	06/06/2012		Actual Clear Time:	05:11
	Incident Headline:	: COVENTRY NODE 06001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Please note start time was 05.33. Service restored at 05.34 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01455 01676 0247622 0247623 0247625 0247644 0247652 0247655 0247663 0247665 0247672 0247655 0247663
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COVENTRY NODE 06001 : PARTIAL LOSS OF SERVICE : Reference 19790 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19790		Issue :	1
	Detected Date:	06/06/2012		Detected Time:	05:10
	Start Date:	06/06/2012		Start Time:	05:10
	Anticipated Clear Date:	06/06/2012		Anticipated Clear Time:	09:12
	Next Update Date:	06/06/2012		Next Update Time:	06:30
	Incident Headline:	: COVENTRY NODE 06001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational team are making initial diagnostics
	Dialling Codes Affected:	01455 01676 0247622 0247623 0247625 0247644 0247652 0247655 0247663 0247665 0247672 0247655 0247663

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.