Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	FINAL
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Actual Clear Date:	19/06/2012		Actual Clear Time:	04:35
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 04:35 after cards were changed BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01608
	Duration:	0 days 05 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	6
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	06:30
	Next Update Date:	19/06/2012		Next Update Time:	05:30
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 05:30
	Dialling Codes Affected:	01608

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	5
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	05:30
	Next Update Date:	19/06/2012		Next Update Time:	04:30
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 04:30
	Dialling Codes Affected:	01608

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	4
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	05:30
	Next Update Date:	19/06/2012		Next Update Time:	04:30
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 04:30
	Dialling Codes Affected:	01608

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	3
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	04:00
	Next Update Date:	19/06/2012		Next Update Time:	02:45
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site investigating cause of the failure. Next update will be at 02:45
	Dialling Codes Affected:	01608

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	2
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	04:00
	Next Update Date:	19/06/2012		Next Update Time:	01:45
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA 00:45 . Next update 01:45
	Dialling Codes Affected:	01608

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MORETON IN MARSH MUX 101 : DEGRADED SERVICE : Reference 21342 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21342		Issue :	1
	Detected Date:	18/06/2012		Detected Time:	22:37
	Start Date:	18/06/2012		Start Time:	22:37
	Anticipated Clear Date:	19/06/2012		Anticipated Clear Time:	02:00
	Next Update Date:	18/06/2012		Next Update Time:	23:45
	Incident Headline:	: MORETON IN MARSH MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service internet services for 336 Broadband end users. Completing initial diagnostics. Next update will be at 23:45
	Dialling Codes Affected:	01608

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.