Broadband Incident Report : : EARDISTON ADSL 101 : INCIDENT CANCELLED : Reference 42489 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42489		Issue :	FINAL
	Detected Date:	04/12/2012		Detected Time:	21:45
	Start Date:	04/12/2012		Start Time:	21:34
	Actual Clear Date:	04/12/2012		Actual Clear Time:	21:34
	Incident Headline:	: EARDISTON ADSL 101 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Incident Cancelled running on IMT42490/12 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01452 01584
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL DEGRADED SERVICE : Reference 42490 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42490		Issue :	1
	Detected Date:	04/12/2012		Detected Time:	22:22
	Start Date:	04/12/2012		Start Time:	22:19
	Anticipated Clear Date:	05/12/2012		Anticipated Clear Time:	00:19
	Next Update Date:	04/12/2012		Next Update Time:	23:30
	Incident Headline:	: GLOUCESTER NODE 11210 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Completing initial diagnostics. Next update will be at 23:30.
	Dialling Codes Affected:	01452 01584

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EARDISTON ADSL 101 : DEGRADED SERVICE : Reference 42489 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42489		Issue :	1
	Detected Date:	04/12/2012		Detected Time:	21:45
	Start Date:	04/12/2012		Start Time:	21:34
	Anticipated Clear Date:	05/12/2012		Anticipated Clear Time:	01:00
	Next Update Date:	04/12/2012		Next Update Time:	23:00
	Incident Headline:	: EARDISTON ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 23:00
	Dialling Codes Affected:	01452 01584

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 42470 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42470		Issue :	FINAL
	Detected Date:	04/12/2012		Detected Time:	17:33
	Start Date:	04/12/2012		Start Time:	17:33
	Actual Clear Date:	04/12/2012		Actual Clear Time:	20:30
	Incident Headline:	: SHEFFIELD NODE 07017 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01158 01159 01205 01287 01302 01332 01352 01423 01427 01430 01457 01472 01507 01522 01538 016142 016149 01623 01642 01723 01724 01748 01751 01757 01773 01904 01909 019122 019124 019127 01943 01947 01949 01977 01947
	Duration:	0 days 02 hours 57 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 42470 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42470		Issue :	3
	Detected Date:	04/12/2012		Detected Time:	17:33
	Start Date:	04/12/2012		Start Time:	17:33
	Anticipated Clear Date:	04/12/2012		Anticipated Clear Time:	22:15
	Next Update Date:	04/12/2012		Next Update Time:	21:15
	Incident Headline:	: SHEFFIELD NODE 07017 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 21:15
	Dialling Codes Affected:	01132 01133 01158 01159 01205 01287 01302 01332 01352 01423 01427 01430 01457 01472 01507 01522 01538 016142 016149 01623 01642 01723 01724 01748 01751 01757 01773 01904 01909 019122 019124 019127 01943 01947 01949 01977 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 42470 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42470		Issue :	2
	Detected Date:	04/12/2012		Detected Time:	17:33
	Start Date:	04/12/2012		Start Time:	17:33
	Anticipated Clear Date:	04/12/2012		Anticipated Clear Time:	21:00
	Next Update Date:	04/12/2012		Next Update Time:	19:45
	Incident Headline:	: SHEFFIELD NODE 07017 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 19:45
	Dialling Codes Affected:	01132 01133 01158 01159 01205 01287 01302 01332 01352 01423 01427 01430 01457 01472 01507 01522 01538 016142 016149 01623 01642 01723 01724 01748 01751 01757 01773 01904 01909 019122 019124 019127 01943 01947 01949 01977 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : DEGRADED SERVICE : Reference 42470 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42470		Issue :	1
	Detected Date:	04/12/2012		Detected Time:	17:33
	Start Date:	04/12/2012		Start Time:	17:33
	Anticipated Clear Date:	04/12/2012		Anticipated Clear Time:	19:33
	Next Update Date:	04/12/2012		Next Update Time:	18:37
	Incident Headline:	: SHEFFIELD NODE 07017 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 18:45
	Dialling Codes Affected:	01132 01133 01158 01159 01205 01287 01302 01332 01352 01423 01427 01430 01457 01472 01507 01522 01538 016142 016149 01623 01642 01723 01724 01748 01751 01757 01773 01904 01909 019122 019124 019127 01943 01947 01949 01977 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.