Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 42651 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42651		Issue :	1
	Detected Date:	05/12/2012		Detected Time:	23:34
	Start Date:	05/12/2012		Start Time:	23:21
	Anticipated Clear Date:	06/12/2012		Anticipated Clear Time:	01:21
	Next Update Date:	06/12/2012		Next Update Time:	00:44
	Incident Headline:	: BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01162 01173 01179 01275 01454 01761 01934 01275

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 42628 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42628		Issue :	INITIAL/FINAL
	Detected Date:	05/12/2012		Detected Time:	18:12
	Start Date:	05/12/2012		Start Time:	18:09
	Actual Clear Date:	05/12/2012		Actual Clear Time:	18:11
	Incident Headline:	: SHEFFIELD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at after 18:11 equipment was reloaded BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : GREAT SAMPFORD MUX 101 : LOSS OF SERVICE : Reference 42516 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42516		Issue :	FINAL
	Detected Date:	05/12/2012		Detected Time:	07:12
	Start Date:	05/12/2012		Start Time:	06:52
	Actual Clear Date:	05/12/2012		Actual Clear Time:	09:55
	Incident Headline:	GREAT SAMPFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored at 09:55 following a card reseat at Cambridge. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01799
	Duration:	0 days 03 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT SAMPFORD MUX 101 : LOSS OF SERVICE : Reference 42516 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42516		Issue :	3
	Detected Date:	05/12/2012		Detected Time:	07:12
	Start Date:	05/12/2012		Start Time:	06:52
	Anticipated Clear Date:	05/12/2012		Anticipated Clear Time:	11:45
	Next Update Date:	05/12/2012		Next Update Time:	10:45
	Incident Headline:	: GREAT SAMPFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. ETA not known due to the poor driving conditions due to the overnight snow.
	Dialling Codes Affected:	01799

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT SAMPFORD MUX 101 : LOSS OF SERVICE : Reference 42516 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42516		Issue :	2
	Detected Date:	05/12/2012		Detected Time:	07:12
	Start Date:	05/12/2012		Start Time:	06:52
	Anticipated Clear Date:	05/12/2012		Anticipated Clear Time:	11:00
	Next Update Date:	05/12/2012		Next Update Time:	09:45
	Incident Headline:	: GREAT SAMPFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A hardware fault has been identified on equipment at Cambridge. An engineer is en-route to site to investigate. A spare is onsite should it be required.
	Dialling Codes Affected:	01799

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT SAMPFORD MUX 101 : LOSS OF SERVICE : Reference 42516 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42516		Issue :	1
	Detected Date:	05/12/2012		Detected Time:	07:12
	Start Date:	05/12/2012		Start Time:	06:52
	Anticipated Clear Date:	05/12/2012		Anticipated Clear Time:	11:00
	Next Update Date:	05/12/2012		Next Update Time:	08:30
	Incident Headline:	: GREAT SAMPFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics.
	Dialling Codes Affected:	01799

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL DEGRADED SERVICE : Reference 42490 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42490		Issue :	FINAL
	Detected Date:	04/12/2012		Detected Time:	22:22
	Start Date:	04/12/2012		Start Time:	22:19
	Actual Clear Date:	04/12/2012		Actual Clear Time:	22:56
	Incident Headline:	: GLOUCESTER NODE 11210 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 22:56 after a remote reset of card. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01452 01584
	Duration:	0 days 00 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.