Broadband Incident Report : : MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE : Reference 44559 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44559		Issue :	2
	Detected Date:	26/12/2012		Detected Time:	02:40
	Start Date:	26/12/2012		Start Time:	02:40
	Anticipated Clear Date:	26/12/2012		Anticipated Clear Time:	04:40
	Next Update Date:	26/12/2012		Next Update Time:	04:30
	Incident Headline:	: MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is en route to site to investigate cause of failure. His ETA is unknown at present. A new card has been ordered ETA to be advised. Next update will be at 04:30.
	Dialling Codes Affected:	01132 01224 01228 01282 01287 013166 01325 01369 01388 01423 01429 01472 01484 01609 01625 01642 01677 01740 01748 01833 01845 01900 019128 019137 019141 019151 019152 019154 019155 019156 019158 01925 01947 01969 0289445 01947 01969

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE : Reference 44559 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44559		Issue :	1
	Detected Date:	26/12/2012		Detected Time:	02:40
	Start Date:	26/12/2012		Start Time:	02:40
	Anticipated Clear Date:	26/12/2012		Anticipated Clear Time:	04:40
	Next Update Date:	26/12/2012		Next Update Time:	03:45
	Incident Headline:	: MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 03:45.
	Dialling Codes Affected:	01132 01224 01228 01282 01287 013166 01325 01369 01388 01423 01429 01472 01484 01609 01625 01642 01677 01740 01748 01833 01845 01900 019128 019137 019141 019151 019152 019154 019155 019156 019158 01925 01947 01969 0289445 01947 01969

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

MBORC Declaration

	MBORC Declaration
	Briefing
	Dear customer, MBORC Declaration Due to the severe weather conditions witnessed in many parts of the UK, in line with our supplier, BT Wholesale has declared MBORC for repair activities on the following12 areas with effect from 15.00 hours on24 December 2012: Bristol Bournemouth Derby/Nottingham Durham/Teesside Exeter Mid Wales/Shrewsbury North London Northumberland/Wearside Southampton South Yorkshire Stoke/Chester West Downs In addition to the above, the following 6 areas were already subject to MBORC declaration and remain so:- Central Downs Newport/Worcester North Wales Swansea Swindon Truro Our supplier continues to monitor all areas closely where MBORC remains in place and we will provide further updates as and when the situation changes. IMPACT During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information. If you have any concerns, please talk to your Client Manager. Regards, Angus Flett Managing Director, BT Wholesale Customer Service & Service Operations <SPAN lang=EN style='FONT-SIZE: 7pt; COLOR: #404040; FONT-FAMILY: ' mso-fareast-language: Arial','sans-serif'; mso-fareast-font-family: EN' mso-ansi-language: Roman'; New 'Times EN-GB;>LEGAL NOTICE <SPAN lang=EN style='FONT-SIZE: 7pt; COLOR: #404040; FONT-FAMILY: ' mso-fareast-language: Arial','sans-serif'; mso-fareast-font-family: EN' mso-ansi-language: Roman'; New 'Times EN-GB;>The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE : Reference 44487 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44487		Issue :	FINAL
	Detected Date:	24/12/2012		Detected Time:	12:47
	Start Date:	24/12/2012		Start Time:	12:42
	Actual Clear Date:	24/12/2012		Actual Clear Time:	14:05
	Incident Headline:	: NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:05 when the mains power was restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01453
	Duration:	0 days 01 hours 23 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE : Reference 44487 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44487		Issue :	2
	Detected Date:	24/12/2012		Detected Time:	12:47
	Start Date:	24/12/2012		Start Time:	12:42
	Anticipated Clear Date:	24/12/2012		Anticipated Clear Time:	15:30
	Next Update Date:	24/12/2012		Next Update Time:	15:30
	Incident Headline:	: NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Mains power has been restored. Operational team are checking for service restoration. Next update 15.30
	Dialling Codes Affected:	01453

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE : Reference 44487 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44487		Issue :	1
	Detected Date:	24/12/2012		Detected Time:	12:47
	Start Date:	24/12/2012		Start Time:	12:42
	Anticipated Clear Date:	24/12/2012		Anticipated Clear Time:	14:30
	Next Update Date:	24/12/2012		Next Update Time:	14:30
	Incident Headline:	: NAILSWORTH MUX 001 & 101 MSAN 301 & 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Loss of mains power to the exchange. Next update 14.30
	Dialling Codes Affected:	01453

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR15 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE : Reference 44391 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44391		Issue :	INITIAL/FINAL
	Detected Date:	23/12/2012		Detected Time:	06:24
	Start Date:	23/12/2012		Start Time:	06:23
	Actual Clear Date:	23/12/2012		Actual Clear Time:	06:25
	Incident Headline:	: ESR15 BIRMINGHAM 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 06:25; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.