Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE : Reference 15912 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	FINAL
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Actual Clear Date:	03/04/2013		Actual Clear Time:	12:40
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 12:40; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01259
	Duration:	0 days 03 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE : Reference 15912 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	3
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	13:00
	Next Update Date:	03/04/2013		Next Update Time:	13:00
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission engineer now on site at Edinburgh to begin co-op with the transmission team. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 13:00.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE. : Reference 15912 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	2
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	12:00
	Next Update Date:	03/04/2013		Next Update Time:	11:30
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	MSIP co-oping with transmission operational team. Transmission engineer tasked to Edinburgh to resolve. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 11:30.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE. : Reference 15912 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15912		Issue :	1
	Detected Date:	03/04/2013		Detected Time:	09:03
	Start Date:	03/04/2013		Start Time:	09:03
	Anticipated Clear Date:	03/04/2013		Anticipated Clear Time:	12:00
	Next Update Date:	03/04/2013		Next Update Time:	10:15
	Incident Headline:	: ALLOA, KINCARDINE & TILLICOULTRY MUXES : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 10:15.
	Dialling Codes Affected:	01259

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENRITH : LOSS OF SERVICE : Reference 15854 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15854		Issue :	FINAL
	Detected Date:	02/04/2013		Detected Time:	16:43
	Start Date:	02/04/2013		Start Time:	16:43
	Actual Clear Date:	02/04/2013		Actual Clear Time:	16:55
	Incident Headline:	: PENRITH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:55. Circuit now restored by Precision Test Officer BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01768 01931
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENRITH : LOSS OF SERVICE : Reference 15854 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15854		Issue :	1
	Detected Date:	02/04/2013		Detected Time:	16:43
	Start Date:	02/04/2013		Start Time:	16:43
	Anticipated Clear Date:	02/04/2013		Anticipated Clear Time:	19:00
	Next Update Date:	02/04/2013		Next Update Time:	18:11
	Incident Headline:	: PENRITH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations into root cause are ongoing. Upgraded incident to P1 due to customer impact.
	Dialling Codes Affected:	01768 01931

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	FINAL
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Actual Clear Date:	30/03/2013		Actual Clear Time:	23:40
	Incident Headline:	: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 23:40 after a card was changed at Taunton. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984
	Duration:	1 days 05 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.