Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	4
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	16:30
	Next Update Date:	04/04/2013		Next Update Time:	16:30
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is en route to site to investigate failure. A spare card has been ordered as a precaution, ETA 15.30. No root cause or estimated time of repair known at present. Next update will be at 16.30.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	3
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	16:00
	Next Update Date:	04/04/2013		Next Update Time:	14:30
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Operational teams are still investigating. Estimated time of repair is unknown. Next update will be at 14:30.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	FINAL
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Actual Clear Date:	04/04/2013		Actual Clear Time:	11:38
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:38 after fibre re-terminated. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223
	Duration:	0 days 02 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	2
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:37
	Next Update Date:	04/04/2013		Next Update Time:	13:00
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are cooping to diagnose issue. Equipment is being remotely rebooted. Estimated time of repair is unknown. Next update will be 13:00.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	2
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:29
	Next Update Date:	04/04/2013		Next Update Time:	12:30
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Next update 12:30. Estimated time of repair is unknown.
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 16070 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16070		Issue :	1
	Detected Date:	04/04/2013		Detected Time:	09:38
	Start Date:	04/04/2013		Start Time:	09:36
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:37
	Next Update Date:	04/04/2013		Next Update Time:	11:00
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 11.00.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 303 : DEGRADED SERVICE : Reference 16068 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16068		Issue :	1
	Detected Date:	04/04/2013		Detected Time:	09:26
	Start Date:	04/04/2013		Start Time:	09:22
	Anticipated Clear Date:	04/04/2013		Anticipated Clear Time:	13:29
	Next Update Date:	04/04/2013		Next Update Time:	10:45
	Incident Headline:	: CAMBRIDGE MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 10.45.
	Dialling Codes Affected:	01223

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.