Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 47718 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47718		Issue :	5
	Detected Date:	05/12/2013		Detected Time:	04:06
	Start Date:	05/12/2013		Start Time:	04:00
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	16:00
	Next Update Date:	05/12/2013		Next Update Time:	16:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not restored yet. Severe weather is believed to be affecting power and radio systems in the area. Estimated time of repair unknown. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01301 01389 01397 01436 01466 01496 01499 01522 01542 01546 01583 01586 01595 01599 01680 01681 01688 01764 01770 01806 01808 01838 01854 01857 01879 01880 01887 01950 01957 01972 01997 01887 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND : DEGRADED SERVICE : Reference 47756 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47756		Issue :	2
	Detected Date:	05/12/2013		Detected Time:	08:24
	Start Date:	05/12/2013		Start Time:	08:24
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	12:00
	Next Update Date:	05/12/2013		Next Update Time:	11:00
	Incident Headline:	: SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service not restored yet. Investigations ongoing. stimated time of repair unknown. Next update will be at 11:00.
	Dialling Codes Affected:	01244 01301 01389 01436 01499 01586 01680 01855 01880 To Fo 01586 01680 01855 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND : DEGRADED SERVICE : Reference 47756 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47756		Issue :	1
	Detected Date:	05/12/2013		Detected Time:	08:24
	Start Date:	05/12/2013		Start Time:	08:24
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	12:00
	Next Update Date:	05/12/2013		Next Update Time:	10:15
	Incident Headline:	: SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Suspect due to the severe weather conditions across the country. Estimated time of repair is unknown. Next update will be at 10:15.
	Dialling Codes Affected:	01436 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER NODE 10006 : DEGRADED SERVICE : Reference 47210 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47210		Issue :	FINAL
	Detected Date:	01/12/2013		Detected Time:	18:33
	Start Date:	01/12/2013		Start Time:	18:29
	Actual Clear Date:	01/12/2013		Actual Clear Time:	18:42
	Incident Headline:	: CHESTER NODE 10006 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:42 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01244 01352 01691 01829 01978 01244 01352 01691 01829
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER NODE 10006 : DEGRADED SERVICE : Reference 47210 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47210		Issue :	1
	Detected Date:	01/12/2013		Detected Time:	18:33
	Start Date:	01/12/2013		Start Time:	18:29
	Anticipated Clear Date:	01/12/2013		Anticipated Clear Time:	21:38
	Next Update Date:	01/12/2013		Next Update Time:	20:30
	Incident Headline:	: CHESTER NODE 10006 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 20:30 or sooner if significant progress made.
	Dialling Codes Affected:	01244 01352 01691 01829 01978 01244 01352 01691 01829

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP - MANCHESTER 5 EDGE SWITCH ROUTER 6 - LOSS OF SERVICE : Reference 47163 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47163		Issue :	FINAL
	Detected Date:	01/12/2013		Detected Time:	05:00
	Start Date:	01/12/2013		Start Time:	04:57
	Actual Clear Date:	01/12/2013		Actual Clear Time:	04:59
	Incident Headline:	BBIP - MANCHESTER 5 EDGE SWITCH ROUTER 6 - LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 04:59, following an auto-reload. This incident affected 8512 broadband end users across 174 internet service providers. This is a correction to an earlier report. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01228 01229 01244 01248 01253 01254 01283 01286 01407 01423 01432 01457 01484 01490 01492 01497 015120 015128 015129 015134 015141 015142 015143 015144 015147 015148 015149 015151 015152 015160 015164 015165 015167 01524 01539 01544 01547 01565 01568 016120 016121 016122 016125 016127 016128 016129 016130 016133 016134 016137 016142 016143 016144 016147 016149 016161 016162 016163 016165 016166 016167 016173 016174 016178 016192 016194 016195 016197 01625 01654 01686 01691 01697 01706 01743 01744 01745 01758 01766 01772 01782 01824 01829 01889 01924 01925 01939 01942 01946 01948 01952 01969 01970 01978 01981 LLLC0 LLLV0 LLMR0 LLMY0
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP - MANCHESTER 5 EDGE SWITCH ROUTER 6 - CANCELLED : Reference 47163 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47163		Issue :	INITIAL/FINAL
	Detected Date:	01/12/2013		Detected Time:	05:00
	Start Date:	01/12/2013		Start Time:	04:57
	Actual Clear Date:	01/12/2013		Actual Clear Time:	05:59
	Incident Headline:	BBIP - MANCHESTER 5 EDGE SWITCH ROUTER 6 - CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service auto-restored at 05:59. This incident caused loss of broaband services for 8512 customers. Please note this is a Retrospective incident due to the IRaMS Planned outage BR171047 - IRaMS failover testing. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01228 01229 01244 01248 01253 01254 01283 01286 01407 01423 01432 01457 01484 01490 01492 01497 015120 015128 015129 015134 015141 015142 015143 015144 015147 015148 015149 015151 015152 015160 015164 015165 015167 01524 01539 01544 01547 01565 01568 016120 016121 016122 016125 016127 016128 016129 016130 016133 016134 016137 016142 016143 016144 016147 016149 016161 016162 016163 016165 016166 016167 016173 016174 016178 016192 016194 016195 016197 01625 01654 01686 01691 01697 01706 01743 01744 01745 01758 01766 01772 01782 01824 01829 01889 01924 01925 01939 01942 01946 01948 01952 01969 01970 01978 01981 LLLC0 LLLV0 LLMR0 LLMY0
	Duration:	0 days 01 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.