Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5713		Issue :	FINAL
	Detected Date:	12/02/2014		Detected Time:	15:32
	Start Date:	12/02/2014		Start Time:	15:19
	Actual Clear Date:	12/02/2014		Actual Clear Time:	23:10
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 23:10 by restoring the power. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 07 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5767		Issue :	2
	Detected Date:	12/02/2014		Detected Time:	21:13
	Start Date:	12/02/2014		Start Time:	21:08
	Anticipated Clear Date:	13/02/2014		Anticipated Clear Time:	02:00
	Next Update Date:	13/02/2014		Next Update Time:	01:00
	Incident Headline:	: HASELEY KNOB DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers have arrived onsite however cannot gain entry. The obass system is down due to the power outage. The nearest override key is in Leamington and engineers are en-route to collect it. It's estimated they will be back approximately 00:30. The root cause is suspected to be a mains outage and the engine has failed to start. An update will be issued when the engineers have gained entry and the root cause has been confirmed.
	Dialling Codes Affected:	01926

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5767		Issue :	1
	Detected Date:	12/02/2014		Detected Time:	21:13
	Start Date:	12/02/2014		Start Time:	21:08
	Anticipated Clear Date:	12/02/2014		Anticipated Clear Time:	23:33
	Next Update Date:	12/02/2014		Next Update Time:	23:17
	Incident Headline:	HASELEY KNOB DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for {506} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01926

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5713		Issue :	2
	Detected Date:	12/02/2014		Detected Time:	15:32
	Start Date:	12/02/2014		Start Time:	15:19
	Anticipated Clear Date:	12/02/2014		Anticipated Clear Time:	23:30
	Next Update Date:	12/02/2014		Next Update Time:	23:00
	Incident Headline:	PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The root cause is a transmission failure, there is a loss of local power to a radio system .Power technical support is being made aware to try to feed via a mobile generator. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 5713 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5713		Issue :	1
	Detected Date:	12/02/2014		Detected Time:	15:32
	Start Date:	12/02/2014		Start Time:	15:19
	Anticipated Clear Date:	12/02/2014		Anticipated Clear Time:	20:00
	Next Update Date:	12/02/2014		Next Update Time:	20:00
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE : Reference 5248 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5248		Issue :	FINAL
	Detected Date:	09/02/2014		Detected Time:	11:02
	Start Date:	09/02/2014		Start Time:	10:59
	Actual Clear Date:	09/02/2014		Actual Clear Time:	13:27
	Incident Headline:	STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 13:27 after a hardware reseat at Stoke on Trent. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01270 01538 01782 01785 01889 01782 01785
	Duration:	0 days 02 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE : Reference 5248 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5248		Issue :	1
	Detected Date:	09/02/2014		Detected Time:	11:02
	Start Date:	09/02/2014		Start Time:	10:59
	Anticipated Clear Date:	09/02/2014		Anticipated Clear Time:	13:45
	Next Update Date:	09/02/2014		Next Update Time:	13:06
	Incident Headline:	STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service. TSO are currently assessing customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01270 01538 01782 01785 01889 01782 01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.