Broadband Incident Report : : 5 MUXES IN YORK AREA : LOSS OF SERVICE : Reference 9002 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9002		Issue :	5
	Detected Date:	10/03/2014		Detected Time:	23:39
	Start Date:	10/03/2014		Start Time:	23:36
	Anticipated Clear Date:	11/03/2014		Anticipated Clear Time:	23:00
	Next Update Date:	11/03/2014		Next Update Time:	23:00
	Incident Headline:	: 5 MUXES IN YORK AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {1272} Broadband end users. Locations affected are Glaisdale, Kirkbymoorside, Robin Hoods Bay, Whitby Cook and Sleights. The Precision Test Officer and fibre jointers are rerouting failed services onto dark fibres (spare) and this action is restoring customer service in a controlled manner. The Road Traffic Controls are now in place and the cable gang are installing the replacement cable. Once the reroutes have been completed the fibre jointers will commence the cable repair activities. At this point there is no estimated time for complete repair. Next update will be issued upon service restoration or sooner should there be any significant delays.
	Dialling Codes Affected:	01751 01947

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN YORK AREA : LOSS OF SERVICE : Reference 9002 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9002		Issue :	4
	Detected Date:	10/03/2014		Detected Time:	23:39
	Start Date:	10/03/2014		Start Time:	23:36
	Anticipated Clear Date:	11/03/2014		Anticipated Clear Time:	20:30
	Next Update Date:	11/03/2014		Next Update Time:	20:30
	Incident Headline:	: 5 MUXES IN YORK AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01751 01947

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HERRIARD ADSL 101 : LOSS OF SERVICE : Reference 9099 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9099		Issue :	1
	Detected Date:	11/03/2014		Detected Time:	16:47
	Start Date:	11/03/2014		Start Time:	16:41
	Anticipated Clear Date:	12/03/2014		Anticipated Clear Time:	01:00
	Next Update Date:	11/03/2014		Next Update Time:	18:30
	Incident Headline:	: HERRIARD ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01256

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN YORK AREA : LOSS OF SERVICE : Reference 9002 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9002		Issue :	3
	Detected Date:	10/03/2014		Detected Time:	23:39
	Start Date:	10/03/2014		Start Time:	23:36
	Anticipated Clear Date:	11/03/2014		Anticipated Clear Time:	07:00
	Next Update Date:	11/03/2014		Next Update Time:	06:15
	Incident Headline:	: 5 MUXES IN YORK AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision test officer on site and measured the damaged section, now en route to the damaged site to investigate root cause of the failure. As a parallel action, re-routes are being investigated and implemented where possible. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01751 01947

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN YORK AREA : LOSS OF SERVICE : Reference 9002 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9002		Issue :	2
	Detected Date:	10/03/2014		Detected Time:	23:39
	Start Date:	10/03/2014		Start Time:	23:36
	Anticipated Clear Date:	11/03/2014		Anticipated Clear Time:	03:30
	Next Update Date:	11/03/2014		Next Update Time:	02:30
	Incident Headline:	: 5 MUXES IN YORK AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Locations affected are Glaisdale, Kirkbymoorside, Robin Hoods Bay, Whitby Cook and Sleights. Please note a change in incident headline and a change in customer impact. Root cause is suspected to be a cable failure. Precision test officer has been tasked to site to investigate the root cause of the failure.
	Dialling Codes Affected:	01751 01947

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES IN YORK AREA : LOSS OF SERVICE : Reference 9002 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9002		Issue :	1
	Detected Date:	10/03/2014		Detected Time:	23:39
	Start Date:	10/03/2014		Start Time:	23:36
	Anticipated Clear Date:	11/03/2014		Anticipated Clear Time:	03:30
	Next Update Date:	11/03/2014		Next Update Time:	01:30
	Incident Headline:	: 4 MUXES IN YORK AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Locations affected are Glaisdale, Kirkbymoorside, Robin Hoods Bay and Whitby Cook. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01751 01947

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 8829 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8829		Issue :	INITIAL/FINAL
	Detected Date:	09/03/2014		Detected Time:	03:31
	Start Date:	09/03/2014		Start Time:	03:27
	Actual Clear Date:	09/03/2014		Actual Clear Time:	03:28
	Incident Headline:	: EDINBURGH EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 03.28. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01250 01259 013133 01355 01382 01383 01389 01475 01505 01542 01560 01563 01592 01595 01877 01890 019148 019149 019158 01988 0282764 0282766 0284485 0289040 0289070 0289079 0289083 0289084 0289261
	Duration:	0 days 00 hours 01 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.