Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE : Reference 14071 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14071		Issue :	1
	Detected Date:	23/04/2014		Detected Time:	12:17
	Start Date:	23/04/2014		Start Time:	12:14
	Anticipated Clear Date:	23/04/2014		Anticipated Clear Time:	14:18
	Next Update Date:	23/04/2014		Next Update Time:	13:25
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There are a low number of customer reports for end users who are unable to load webpages, or are receiving a degraded service.
	Dialling Codes Affected:	01159 01162 01179 01189 01202 01205 01223 01234 01235 01248 01249 01256 01275 01283 01295 01296 01327 01332 01353 01354 01359 01366 01367 01406 01420 01438 01442 01455 01462 01476 01480 01487 01494 01509 01525 01529 01530 01536 01572 01582 01603 01604 01608 01626 01629 01636 01638 01733 01749 01752 01753 01754 01760 01767 01778 01780 01803 01832 01865 01869 01908 01933 01934 01935 01945 01954 01993 0239234 0239242 0239250 0239251 0239252 0239258 0239260 LLCM0

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13689		Issue :	FINAL
	Detected Date:	19/04/2014		Detected Time:	19:44
	Start Date:	19/04/2014		Start Time:	19:40
	Actual Clear Date:	19/04/2014		Actual Clear Time:	21:03
	Incident Headline:	: MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 21:03 after a hardware change at Manchester. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01248 01254 01274 01283 01286 01407 01422 01524 01535 016121 016122 016134 016147 016162 016163 016165 016166 016167 016178 016183 01654 01690 01697 01745 01766 01772 01782 01829 01928 01939 01942 01943 01952 01978 01989 01943 01952 01978
	Duration:	0 days 01 hours 23 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13689		Issue :	2
	Detected Date:	19/04/2014		Detected Time:	19:44
	Start Date:	19/04/2014		Start Time:	19:40
	Anticipated Clear Date:	19/04/2014		Anticipated Clear Time:	22:00
	Next Update Date:	19/04/2014		Next Update Time:	21:50
	Incident Headline:	: MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to site, ETA 21:00. Donor card identified on site if required. Estimated time of restoration 22:00. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01248 01254 01274 01283 01286 01407 01422 01524 01535 016121 016122 016134 016147 016162 016163 016165 016166 016167 016178 016183 01654 01690 01697 01745 01766 01772 01782 01829 01928 01939 01942 01943 01952 01978 01989 01943 01952 01978

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13689		Issue :	1
	Detected Date:	19/04/2014		Detected Time:	19:44
	Start Date:	19/04/2014		Start Time:	19:40
	Anticipated Clear Date:	19/04/2014		Anticipated Clear Time:	23:40
	Next Update Date:	19/04/2014		Next Update Time:	21:40
	Incident Headline:	: MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01248 01254 01274 01283 01286 01407 01422 01524 01535 016121 016122 016134 016147 016162 016163 016165 016166 016167 016178 016183 01654 01690 01697 01745 01766 01772 01782 01829 01928 01939 01942 01943 01952 01978 01989 01943 01952 01978

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13329		Issue :	FINAL
	Detected Date:	16/04/2014		Detected Time:	09:52
	Start Date:	16/04/2014		Start Time:	09:50
	Actual Clear Date:	17/04/2014		Actual Clear Time:	00:55
	Incident Headline:	: MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 00:55 upon completion of Aberdeen cable failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01330 01464 01569 01975 01224 01330 01464 01569
	Duration:	0 days 15 hours 05 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 13361 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13361		Issue :	FINAL
	Detected Date:	16/04/2014		Detected Time:	13:31
	Start Date:	16/04/2014		Start Time:	13:31
	Actual Clear Date:	16/04/2014		Actual Clear Time:	17:40
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 17:40 after a hardware change at Irvine Bourtree. Donor card found on site. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01369 01475 01505 01700 01975 01369 01475 01505 01700
	Duration:	0 days 04 hours 09 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13329		Issue :	4
	Detected Date:	16/04/2014		Detected Time:	09:52
	Start Date:	16/04/2014		Start Time:	09:50
	Anticipated Clear Date:	17/04/2014		Anticipated Clear Time:	18:00
	Next Update Date:	17/04/2014		Next Update Time:	02:00
	Incident Headline:	: MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01224 01330 01464 01569 01975 01224 01330 01464 01569

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.