Broadband Incident Report : : BIRMINGHAM2 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 28474 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28474		Issue :	1
	Detected Date:	30/07/2014		Detected Time:	02:15
	Start Date:	30/07/2014		Start Time:	02:12
	Anticipated Clear Date:	30/07/2014		Anticipated Clear Time:	04:17
	Next Update Date:	30/07/2014		Next Update Time:	03:17
	Incident Headline:	: BIRMINGHAM2 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01162 012135 012142 01270 01291 01299 01384 01443 01453 01455 01495 01538 01543 01550 01554 01562 01594 01633 01664 01743 01782 01785 01792 01874 01886 01902 01905 01922 01926 01933 01948 01952 01970 01994 0247635 0247640 0247667 0247767 0292054 0292055 0292056 0292073 0292132

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE : Reference 28107 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28107		Issue :	FINAL
	Detected Date:	28/07/2014		Detected Time:	08:11
	Start Date:	28/07/2014		Start Time:	08:11
	Actual Clear Date:	28/07/2014		Actual Clear Time:	08:54
	Incident Headline:	: BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Local power failure, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229
	Duration:	0 days 00 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE (CI) : Reference 28107 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28107		Issue :	2
	Detected Date:	28/07/2014		Detected Time:	08:11
	Start Date:	28/07/2014		Start Time:	08:11
	Anticipated Clear Date:	28/07/2014		Anticipated Clear Time:	11:30
	Next Update Date:	28/07/2014		Next Update Time:	10:00
	Incident Headline:	: BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE (CI) : Reference 28107 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28107		Issue :	1
	Detected Date:	28/07/2014		Detected Time:	08:11
	Start Date:	28/07/2014		Start Time:	08:11
	Anticipated Clear Date:	28/07/2014		Anticipated Clear Time:	11:30
	Next Update Date:	28/07/2014		Next Update Time:	10:00
	Incident Headline:	: BROUGHTON-IN-FURNESS MUX 001 : PARTIAL LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE : Reference 27976 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27976		Issue :	FINAL
	Detected Date:	27/07/2014		Detected Time:	03:52
	Start Date:	27/07/2014		Start Time:	03:35
	Actual Clear Date:	27/07/2014		Actual Clear Time:	04:43
	Incident Headline:	: MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 04.43. The root cause was transmission. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01389 01436 01499 01546 01583 01586 01880
	Duration:	0 days 01 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE : Reference 27976 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27976		Issue :	2
	Detected Date:	27/07/2014		Detected Time:	03:52
	Start Date:	27/07/2014		Start Time:	03:48
	Anticipated Clear Date:	27/07/2014		Anticipated Clear Time:	07:47
	Next Update Date:	27/07/2014		Next Update Time:	05:45
	Incident Headline:	: MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service automatically restored momentarily at 04.01 but have all failed again at 04.37. Operational teams are investigating cause of failure. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01389 01436 01499 01546 01583 01586 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HELENSBURGH MUX 101 AND CARDROSS MUX 102 : LOSS OF SERVICE : Reference 27976 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27976		Issue :	1
	Detected Date:	27/07/2014		Detected Time:	03:52
	Start Date:	27/07/2014		Start Time:	03:48
	Anticipated Clear Date:	27/07/2014		Anticipated Clear Time:	05:55
	Next Update Date:	27/07/2014		Next Update Time:	04:55
	Incident Headline:	: HELENSBURGH MUX 101 AND CARDROSS MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01389 01436 01499 01546 01583 01586 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.