Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29915		Issue :	2
	Detected Date:	08/08/2014		Detected Time:	15:50
	Start Date:	08/08/2014		Start Time:	15:50
	Anticipated Clear Date:	08/08/2014		Anticipated Clear Time:	17:50
	Next Update Date:	08/08/2014		Next Update Time:	16:50
	Incident Headline:	: ALSTON 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01434

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29915		Issue :	1
	Detected Date:	08/08/2014		Detected Time:	15:50
	Start Date:	08/08/2014		Start Time:	15:50
	Anticipated Clear Date:	08/08/2014		Anticipated Clear Time:	17:50
	Next Update Date:	08/08/2014		Next Update Time:	16:50
	Incident Headline:	: ALSTON 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01434

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW : Reference 29259 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29259		Issue :	FINAL
	Detected Date:	04/08/2014		Detected Time:	19:40
	Start Date:	04/08/2014		Start Time:	19:40
	Actual Clear Date:	05/08/2014		Actual Clear Time:	03:03
	Incident Headline:	: MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 03:03 following hardware change on 21C transmission equipment at Manchester BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01432 01686 01970 01974 01981 0287941 0288775 0289082 0289264 To Fo
	Duration:	0 days 07 hours 23 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 29397 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29397		Issue :	2
	Detected Date:	05/08/2014		Detected Time:	15:11
	Start Date:	05/08/2014		Start Time:	15:11
	Anticipated Clear Date:	05/08/2014		Anticipated Clear Time:	18:30
	Next Update Date:	05/08/2014		Next Update Time:	17:00
	Incident Headline:	: SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01132 01133 01142 01226 01332 01335 01388 01400 01405 01423 01609 01636 01642 01652 01724 01740 01757 01773 01904 01909 01924 01942 01977 01978 LLMY0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 29397 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29397		Issue :	1
	Detected Date:	05/08/2014		Detected Time:	15:11
	Start Date:	05/08/2014		Start Time:	15:11
	Anticipated Clear Date:	05/08/2014		Anticipated Clear Time:	18:30
	Next Update Date:	05/08/2014		Next Update Time:	17:00
	Incident Headline:	: SHEFFIELD NODE 07002 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01132 01133 01142 01226 01332 01335 01388 01400 01405 01423 01609 01636 01642 01652 01724 01740 01757 01773 01904 01909 01924 01942 01977 01978 LLMY0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW : Reference 29259 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29259		Issue :	2
	Detected Date:	04/08/2014		Detected Time:	19:40
	Start Date:	04/08/2014		Start Time:	19:40
	Anticipated Clear Date:	04/08/2014		Anticipated Clear Time:	22:37
	Next Update Date:	04/08/2014		Next Update Time:	22:37
	Incident Headline:	: MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Degraded service identified from customer reports on a number of DSLAMs. The issue is not currently causing major service issues for customers, however some packet loss has been observed. Unable to undertake change activity tonight due to access issues. Scheduled downtime and date to be advised once access has been resolved.
	Dialling Codes Affected:	01432 01686 01970 01974 01981 0287941 0288775 0289082 0289264 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW : Reference 29259 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29259		Issue :	1
	Detected Date:	04/08/2014		Detected Time:	19:40
	Start Date:	04/08/2014		Start Time:	19:40
	Anticipated Clear Date:	04/08/2014		Anticipated Clear Time:	21:40
	Next Update Date:	04/08/2014		Next Update Time:	20:40
	Incident Headline:	: MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Downtime required between 02:00 and 06:00 on 05/08/14 in order to diagnose and resolve degraded service. Expected downtime up to 1 hour.
	Dialling Codes Affected:	01432 01686 01970 01974 01981 0287941 0288775 0289082 0289264 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.