Broadband Incident Report : : ABERDEEN NODE 12005 : DEGRADED SERVICE (CI) : Reference 34167 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34167		Issue :	FINAL
	Detected Date:	09/09/2014		Detected Time:	09:19
	Start Date:	09/09/2014		Start Time:	09:19
	Actual Clear Date:	09/09/2014		Actual Clear Time:	09:57
	Incident Headline:	: ABERDEEN NODE 12005 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 09:57 after a hardware change at Aberdeen. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01261 01346 01569 01651 01888
	Duration:	0 days 00 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN NODE 12005 : DEGRADED SERVICE (CI) : Reference 34167 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34167		Issue :	1
	Detected Date:	09/09/2014		Detected Time:	09:19
	Start Date:	09/09/2014		Start Time:	09:19
	Anticipated Clear Date:	09/09/2014		Anticipated Clear Time:	16:00
	Next Update Date:	09/09/2014		Next Update Time:	11:45
	Incident Headline:	: ABERDEEN NODE 12005 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01224 01261 01346 01569 01651 01888

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LYBSTER MUX 101 : PARTIAL LOSS OF SERVICE : Reference 34158 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34158		Issue :	1
	Detected Date:	09/09/2014		Detected Time:	08:30
	Start Date:	09/09/2014		Start Time:	08:30
	Anticipated Clear Date:	09/09/2014		Anticipated Clear Time:	17:00
	Next Update Date:	09/09/2014		Next Update Time:	10:15
	Incident Headline:	: LYBSTER MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01593

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE : Reference 33907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33907		Issue :	FINAL
	Detected Date:	07/09/2014		Detected Time:	18:26
	Start Date:	07/09/2014		Start Time:	18:20
	Actual Clear Date:	07/09/2014		Actual Clear Time:	20:13
	Incident Headline:	: BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	This was running as a child case of the parent P1 incident IMT33918/14. Service restored at 20:13 . Report from switch of isolation and Broadband also down. No power alarms were seen NMC so a Power engineer was tasked to site. He advised that the wiring was burnt out between isolator and PER rack. A temporary repair has been completed, PER now supporting load and follow up repairs to be completed tomorrow 08/08/14. Loss of internet services for {691} Broadband customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01798
	Duration:	0 days 01 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE : Reference 33907 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33907		Issue :	3
	Detected Date:	07/09/2014		Detected Time:	18:26
	Start Date:	07/09/2014		Start Time:	18:20
	Anticipated Clear Date:	07/09/2014		Anticipated Clear Time:	21:45
	Next Update Date:	07/09/2014		Next Update Time:	21:45
	Incident Headline:	: BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	It is suspected that a power fault is the cause of failure however this is yet to be confirmed. Power and Switch engineers are now on site carry out further investigations. Estimated time of restoration is unknown at present. Next update will be issued once engineers are on site and root cause has been identified or sooner should there be a significant delay.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY SUSSEX 301 : LOSS OF SERVICE : Reference 33907 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33907		Issue :	2
	Detected Date:	07/09/2014		Detected Time:	18:26
	Start Date:	07/09/2014		Start Time:	18:20
	Anticipated Clear Date:	07/09/2014		Anticipated Clear Time:	21:30
	Next Update Date:	07/09/2014		Next Update Time:	20:15
	Incident Headline:	: BURY SUSSEX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	It is suspected that a power fault is the cause of failure however this is yet to be confirmed. A power engineer is en route to site, ETA 19:50 to carry out further investigations. Estimated time of restoration is unknown at present. Next update will be issued once engineers are on site and root cause has been identified or sooner should there be a significant delay.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY SUSSEX 301 : LOSS OF SERVICE : Reference 33907 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33907		Issue :	1
	Detected Date:	07/09/2014		Detected Time:	18:26
	Start Date:	07/09/2014		Start Time:	18:20
	Anticipated Clear Date:	07/09/2014		Anticipated Clear Time:	20:20
	Next Update Date:	07/09/2014		Next Update Time:	19:26
	Incident Headline:	: BURY SUSSEX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.