Broadband Incident Report : : STORNOWAY NODE 12020: LOSS OF SERVICE : Reference 48083 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48083		Issue :	2
	Detected Date:	10/12/2014		Detected Time:	14:56
	Start Date:	10/12/2014		Start Time:	14:56
	Anticipated Clear Date:	10/12/2014		Anticipated Clear Time:	18:50
	Next Update Date:	10/12/2014		Next Update Time:	17:00
	Incident Headline:	: STORNOWAY NODE 12020: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note a change in the customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01851 01859 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 12020: LOSS OF SERVICE : Reference 48083 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	48083		Issue :	1
	Detected Date:	10/12/2014		Detected Time:	14:56
	Start Date:	10/12/2014		Start Time:	14:56
	Anticipated Clear Date:	10/12/2014		Anticipated Clear Time:	16:56
	Next Update Date:	10/12/2014		Next Update Time:	15:56
	Incident Headline:	: STORNOWAY NODE 12020: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01851 01859 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 47825 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47825		Issue :	FINAL
	Detected Date:	09/12/2014		Detected Time:	09:21
	Start Date:	09/12/2014		Start Time:	09:17
	Actual Clear Date:	09/12/2014		Actual Clear Time:	12:30
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:30 after a hardware re-seat at Wareham. Service has been monitored for stability. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 03 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 47825 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47825		Issue :	4
	Detected Date:	09/12/2014		Detected Time:	09:21
	Start Date:	09/12/2014		Start Time:	09:17
	Anticipated Clear Date:	09/12/2014		Anticipated Clear Time:	15:00
	Next Update Date:	09/12/2014		Next Update Time:	13:15
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is being tasked to site to investigate further. Spare hardware is also being ordered as a parallel action. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01929

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 47825 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47825		Issue :	3
	Detected Date:	09/12/2014		Detected Time:	09:21
	Start Date:	09/12/2014		Start Time:	09:17
	Anticipated Clear Date:	09/12/2014		Anticipated Clear Time:	15:00
	Next Update Date:	09/12/2014		Next Update Time:	12:15
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The ADSL operational team are currently liaising with the Transmission team to determine the root cause of this failure. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01929

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 47825 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47825		Issue :	2
	Detected Date:	09/12/2014		Detected Time:	09:21
	Start Date:	09/12/2014		Start Time:	09:17
	Anticipated Clear Date:	09/12/2014		Anticipated Clear Time:	11:17
	Next Update Date:	09/12/2014		Next Update Time:	10:21
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01929

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 47825 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47825		Issue :	1
	Detected Date:	09/12/2014		Detected Time:	09:21
	Start Date:	09/12/2014		Start Time:	09:17
	Anticipated Clear Date:	09/12/2014		Anticipated Clear Time:	11:17
	Next Update Date:	09/12/2014		Next Update Time:	10:21
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01929

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.