Broadband Incident Report : : ESR5 EDGE SWITCH ROUTER : LOSS OF SERVICE : Reference 825 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	825		Issue :	2
	Detected Date:	07/01/2015		Detected Time:	21:04
	Start Date:	07/01/2015		Start Time:	21:03
	Anticipated Clear Date:	07/01/2015		Anticipated Clear Time:	23:03
	Next Update Date:	07/01/2015		Next Update Time:	22:04
	Incident Headline:	: ESR5 EDGE SWITCH ROUTER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development. Customer impact: Loss of service to {2480} individual customers
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01158 01159 01205 01207 01226 01246 01257 01262 01287 01302 01325 01332 01388 01422 01427 01429 01430 01433 01434 01472 01484 01507 01509 01526 01529 01530 01535 01623 01636 01642 01652 01665 01670 01695 01709 01740 01748 01751 01754 01756 01757 01759 01765 01773 01830 01833 01845 01847 01904 01909 019126 019141 019143 019147 019152 019158 01924 01949 01964 01977 LLMY0

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR5 EDGE SWITCH ROUTER : LOSS OF SERVICE : Reference 825 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	825		Issue :	1
	Detected Date:	07/01/2015		Detected Time:	21:04
	Start Date:	07/01/2015		Start Time:	21:03
	Anticipated Clear Date:	07/01/2015		Anticipated Clear Time:	23:03
	Next Update Date:	07/01/2015		Next Update Time:	22:04
	Incident Headline:	: ESR5 EDGE SWITCH ROUTER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01158 01159 01205 01207 01226 01246 01257 01262 01287 01302 01325 01332 01388 01422 01427 01429 01430 01433 01434 01472 01484 01507 01509 01526 01529 01530 01535 01623 01636 01642 01652 01665 01670 01695 01709 01740 01748 01751 01754 01756 01757 01759 01765 01773 01830 01833 01845 01847 01904 01909 019126 019141 019143 019147 019152 019158 01924 01949 01964 01977 LLMY0

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS ACROSS THE SOUTH EAST OF ENGLAND : LOSS OF SERVICE : Reference 439 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	439		Issue :	FINAL
	Detected Date:	05/01/2015		Detected Time:	22:48
	Start Date:	05/01/2015		Start Time:	22:48
	Actual Clear Date:	06/01/2015		Actual Clear Time:	01:34
	Incident Headline:	: MULTIPLE MUXS ACROSS THE SOUTH EAST OF ENGLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service was fully restored at 01:34 following a hardware change on the Ciena transmission equipment at Ilford. Loss of internet services for 18,660 Broadband customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01233 01245 01263 01279 01303 01328 01342 01366 01371 01379 01424 01435 01474 01485 01502 01508 01580 01638 01692 01727 01760 01763 01767 01795 01797 01799 01825 01892 01959 01986 To Fo
	Duration:	0 days 02 hours 46 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALFRISTON MUX 301 : LOSS OF SERVICE : Reference 337 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	337		Issue :	FINAL
	Detected Date:	05/01/2015		Detected Time:	09:42
	Start Date:	05/01/2015		Start Time:	09:39
	Actual Clear Date:	05/01/2015		Actual Clear Time:	09:52
	Incident Headline:	: ALFRISTON MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 09:52. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01323
	Duration:	0 days 00 hours 13 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALFRISTON MUX 301 : LOSS OF SERVICE : Reference 337 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	337		Issue :	2
	Detected Date:	05/01/2015		Detected Time:	09:42
	Start Date:	05/01/2015		Start Time:	09:39
	Anticipated Clear Date:	05/01/2015		Anticipated Clear Time:	11:39
	Next Update Date:	05/01/2015		Next Update Time:	10:42
	Incident Headline:	: ALFRISTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {437} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. .
	Dialling Codes Affected:	01323

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALFRISTON MUX 301 : LOSS OF SERVICE : Reference 337 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	337		Issue :	1
	Detected Date:	05/01/2015		Detected Time:	09:42
	Start Date:	05/01/2015		Start Time:	09:39
	Anticipated Clear Date:	05/01/2015		Anticipated Clear Time:	11:39
	Next Update Date:	05/01/2015		Next Update Time:	10:42
	Incident Headline:	: ALFRISTON MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01323

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTH WEST SCOTLAND : LOSS OF SERVICE : Reference 200 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	200		Issue :	FINAL
	Detected Date:	03/01/2015		Detected Time:	17:35
	Start Date:	03/01/2015		Start Time:	17:35
	Actual Clear Date:	04/01/2015		Actual Clear Time:	00:25
	Incident Headline:	: NORTH WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 00:25 after fibres were repaired at Lockbroom. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478 01806 01847 01851 01854 01857 01957 01971 To Fo
	Duration:	0 days 06 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.