Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 12856 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12856		Issue :	FINAL
	Detected Date:	26/03/2015		Detected Time:	18:55
	Start Date:	26/03/2015		Start Time:	18:54
	Actual Clear Date:	26/03/2015		Actual Clear Time:	19:19
	Incident Headline:	[CRONDALL]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 12856 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12856		Issue :	1
	Detected Date:	26/03/2015		Detected Time:	18:55
	Start Date:	26/03/2015		Start Time:	18:54
	Anticipated Clear Date:	27/03/2015		Anticipated Clear Time:	18:55
	Next Update Date:	27/03/2015		Next Update Time:	18:55
	Incident Headline:	[CRONDALL]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 12835 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12835		Issue :	FINAL
	Detected Date:	26/03/2015		Detected Time:	15:06
	Start Date:	26/03/2015		Start Time:	15:03
	Actual Clear Date:	26/03/2015		Actual Clear Time:	15:28
	Incident Headline:	[CRONDALL]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 12835 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12835		Issue :	1
	Detected Date:	26/03/2015		Detected Time:	15:06
	Start Date:	26/03/2015		Start Time:	15:03
	Anticipated Clear Date:	27/03/2015		Anticipated Clear Time:	15:06
	Next Update Date:	27/03/2015		Next Update Time:	15:06
	Incident Headline:	[CRONDALL]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : X25 : BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE : Reference 12300 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12300		Issue :	FINAL
	Detected Date:	23/03/2015		Detected Time:	13:07
	Start Date:	23/03/2015		Start Time:	12:04
	Actual Clear Date:	25/03/2015		Actual Clear Time:	04:37
	Incident Headline:	X25 : BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 04:37 following the repair of the damaged cable in the Exeter area. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	1 days 16 hours 33 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE : Reference 12300 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12300		Issue :	2
	Detected Date:	23/03/2015		Detected Time:	13:07
	Start Date:	23/03/2015		Start Time:	13:07
	Anticipated Clear Date:	23/03/2015		Anticipated Clear Time:	23:00
	Next Update Date:	23/03/2015		Next Update Time:	21:00
	Incident Headline:	: BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE : Reference 12300 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12300		Issue :	1
	Detected Date:	23/03/2015		Detected Time:	13:07
	Start Date:	23/03/2015		Start Time:	13:07
	Anticipated Clear Date:	23/03/2015		Anticipated Clear Time:	15:07
	Next Update Date:	23/03/2015		Next Update Time:	14:19
	Incident Headline:	: BODMIN NODE AND VARIOUS WEST COUNTRY NODES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.