Broadband Incident Report : ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE : Reference 24419 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24419		Issue :	FINAL
	Detected Date:	11/06/2015		Detected Time:	05:40
	Start Date:	11/06/2015		Start Time:	05:37
	Actual Clear Date:	11/06/2015		Actual Clear Time:	05:37
	Incident Headline:	ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Incident cancelled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01763
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 24417 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24417		Issue :	FINAL
	Detected Date:	11/06/2015		Detected Time:	05:40
	Start Date:	11/06/2015		Start Time:	05:37
	Actual Clear Date:	11/06/2015		Actual Clear Time:	05:37
	Incident Headline:	ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Incident cancelled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01353
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE : Reference 24419 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24419		Issue :	1
	Detected Date:	11/06/2015		Detected Time:	05:40
	Start Date:	11/06/2015		Start Time:	05:37
	Anticipated Clear Date:	12/06/2015		Anticipated Clear Time:	05:40
	Next Update Date:	12/06/2015		Next Update Time:	05:40
	Incident Headline:	ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 24417 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24417		Issue :	1
	Detected Date:	11/06/2015		Detected Time:	05:40
	Start Date:	11/06/2015		Start Time:	05:37
	Anticipated Clear Date:	12/06/2015		Anticipated Clear Time:	05:40
	Next Update Date:	12/06/2015		Next Update Time:	05:40
	Incident Headline:	ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01353

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 23542 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23542		Issue :	FINAL
	Detected Date:	08/06/2015		Detected Time:	07:40
	Start Date:	08/06/2015		Start Time:	07:37
	Actual Clear Date:	08/06/2015		Actual Clear Time:	12:24
	Incident Headline:	ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Loss of internet services for{194} Broadband customers. This is now the child case of IMT23549/15
	Closure Details:	Service was fully restored at 12: 24 after a power supply unit was reset on the radio system at Peterchurch Bonnylands. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 04 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 23542 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23542		Issue :	FINAL
	Detected Date:	08/06/2015		Detected Time:	07:40
	Start Date:	08/06/2015		Start Time:	07:37
	Actual Clear Date:	08/06/2015		Actual Clear Time:	12:24
	Incident Headline:	ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 04 hours 47 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 23542 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23542		Issue :	FINAL
	Detected Date:	08/06/2015		Detected Time:	07:40
	Start Date:	08/06/2015		Start Time:	07:37
	Actual Clear Date:	08/06/2015		Actual Clear Time:	12:24
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:24. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 04 hours 47 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.