Broadband Incident Report : : WITHAM-ON-THE-HILL MUX 301 : LOSS OF SERVICE : Reference 50929 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50929		Issue :	2
	Detected Date:	02/11/2015		Detected Time:	10:07
	Start Date:	02/11/2015		Start Time:	09:57
	Anticipated Clear Date:	02/11/2015		Anticipated Clear Time:	22:00
	Next Update Date:	02/11/2015		Next Update Time:	16:00
	Incident Headline:	: WITHAM-ON-THE-HILL MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A Precision Test Officer (PTO) has been allocated and is expected to arrive at Kettering now to begin investigations. Engineers have also been tasked to various sites to assist with faulting. There are no reroute options for the Broadband circuits due to capacity issues. The cable is being checked to confirm other systems that may have failed. Root cause and estimated time of repair are unknown at present. Next update will be issued once the PTO completes his investigations or sooner with a significant development.
	Dialling Codes Affected:	01778

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WITHAM-ON-THE-HILL]: MUX 301 : LOSS OF SERVICE : Reference 50929 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50929		Issue :	1
	Detected Date:	02/11/2015		Detected Time:	10:07
	Start Date:	02/11/2015		Start Time:	09:57
	Anticipated Clear Date:	02/11/2015		Anticipated Clear Time:	14:07
	Next Update Date:	02/11/2015		Next Update Time:	11:07
	Incident Headline:	ADSL :[WITHAM-ON-THE-HILL]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01778

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE : Reference 50802 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50802		Issue :	FINAL
	Detected Date:	01/11/2015		Detected Time:	12:24
	Start Date:	01/11/2015		Start Time:	12:12
	Actual Clear Date:	01/11/2015		Actual Clear Time:	15:20
	Incident Headline:	ADSL : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 15:20 following a hardware change at Farnborough. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295
	Duration:	0 days 03 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE : Reference 50802 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50802		Issue :	4
	Detected Date:	01/11/2015		Detected Time:	12:24
	Start Date:	01/11/2015		Start Time:	12:12
	Anticipated Clear Date:	01/11/2015		Anticipated Clear Time:	16:45
	Next Update Date:	01/11/2015		Next Update Time:	16:00
	Incident Headline:	: FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is en route to site to investigate a suspected hardware fault, ETA 15:00. Replacement hardware has been ordered and will be utilised if required, ETA 15:50. Estimated time of restoration is unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01295

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE : Reference 50802 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50802		Issue :	3
	Detected Date:	01/11/2015		Detected Time:	12:24
	Start Date:	01/11/2015		Start Time:	12:12
	Anticipated Clear Date:	01/11/2015		Anticipated Clear Time:	14:25
	Next Update Date:	01/11/2015		Next Update Time:	14:25
	Incident Headline:	: FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site his ETA to Farnborough is 15:00. Replacement hardware has been ordered ETA to be advised. Root cause is a hardware fault and estimated time of repair is not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01295

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE : Reference 50802 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50802		Issue :	2
	Detected Date:	01/11/2015		Detected Time:	12:24
	Start Date:	01/11/2015		Start Time:	12:12
	Anticipated Clear Date:	01/11/2015		Anticipated Clear Time:	14:12
	Next Update Date:	01/11/2015		Next Update Time:	13:24
	Incident Headline:	: FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01295

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE : Reference 50802 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50802		Issue :	1
	Detected Date:	01/11/2015		Detected Time:	12:24
	Start Date:	01/11/2015		Start Time:	12:12
	Anticipated Clear Date:	01/11/2015		Anticipated Clear Time:	14:12
	Next Update Date:	01/11/2015		Next Update Time:	13:24
	Incident Headline:	: FARNBOROUGH WARWICKS DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01295

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.