Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 4901 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4901		Issue :	FINAL
	Detected Date:	28/01/2016		Detected Time:	02:09
	Start Date:	28/01/2016		Start Time:	01:59
	Actual Clear Date:	28/01/2016		Actual Clear Time:	06:45
	Incident Headline:	ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 151 Broadband customers.
	Closure Details:	Customer service was restored at 06:45 following an SDH hardware change at Plymouth. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736
	Duration:	0 days 04 hours 45 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 4901 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4901		Issue :	3
	Detected Date:	28/01/2016		Detected Time:	02:09
	Start Date:	28/01/2016		Start Time:	01:59
	Anticipated Clear Date:	28/01/2016		Anticipated Clear Time:	08:00
	Next Update Date:	28/01/2016		Next Update Time:	07:30
	Incident Headline:	ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 151 Broadband customers. : Root cause proven to on IMT4906/16, an SDH fault at Plymouth. With the assistance of the onsite EES engineer the root cause has been identified. The faulty SDH card is now being replaced. Due to where the fault lies within the SDH platform remote re-routes were not possible. Estimated time of repair unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01736

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 4901 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4901		Issue :	2
	Detected Date:	28/01/2016		Detected Time:	02:09
	Start Date:	28/01/2016		Start Time:	01:59
	Anticipated Clear Date:	28/01/2016		Anticipated Clear Time:	06:00
	Next Update Date:	28/01/2016		Next Update Time:	06:00
	Incident Headline:	ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 151 Broadband customers. Loss of internet services for 226 Broadband customers. Root cause proven to on IMT4906/16, an SDH fault at Plymouth. An EES engineer has been tasked to Plymouth but has a travel time of 90 minutes. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01736

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 4901 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4901		Issue :	1
	Detected Date:	28/01/2016		Detected Time:	02:09
	Start Date:	28/01/2016		Start Time:	01:59
	Anticipated Clear Date:	28/01/2016		Anticipated Clear Time:	06:09
	Next Update Date:	28/01/2016		Next Update Time:	03:09
	Incident Headline:	ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01736

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 4236 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4236		Issue :	FINAL
	Detected Date:	24/01/2016		Detected Time:	06:21
	Start Date:	24/01/2016		Start Time:	06:14
	Actual Clear Date:	24/01/2016		Actual Clear Time:	06:39
	Incident Headline:	:[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01299
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 4236 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4236		Issue :	1
	Detected Date:	24/01/2016		Detected Time:	06:21
	Start Date:	24/01/2016		Start Time:	06:14
	Anticipated Clear Date:	25/01/2016		Anticipated Clear Time:	06:21
	Next Update Date:	25/01/2016		Next Update Time:	06:21
	Incident Headline:	:[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01299

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE : Reference 4048 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4048		Issue :	FINAL
	Detected Date:	22/01/2016		Detected Time:	12:29
	Start Date:	22/01/2016		Start Time:	12:19
	Actual Clear Date:	22/01/2016		Actual Clear Time:	12:19
	Incident Headline:	ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Please note: Incident cancelled - Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01970
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.