Broadband Incident Report : ADSL : POYNTZFIELD : MUX 301 : LOSS OF SERVICE (CI) : Reference 40358 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40358		Issue :	3
	Detected Date:	10/08/2016		Detected Time:	10:57
	Start Date:	10/08/2016		Start Time:	10:47
	Anticipated Clear Date:	10/08/2016		Anticipated Clear Time:	15:30
	Next Update Date:	10/08/2016		Next Update Time:	14:30
	Incident Headline:	ADSL : POYNTZFIELD : MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 129 Broadband customers. This incident is the child case of IMT40362/16. The fault has been proven to be a fibre issue and the Precision Test Officer is now onsite at Inverness commencing his investigations. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01381

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : POYNTZFIELD : MUX 301 : LOSS OF SERVICE (CI) : Reference 40358 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40358		Issue :	2
	Detected Date:	10/08/2016		Detected Time:	10:57
	Start Date:	10/08/2016		Start Time:	10:47
	Anticipated Clear Date:	10/08/2016		Anticipated Clear Time:	14:57
	Next Update Date:	10/08/2016		Next Update Time:	14:30
	Incident Headline:	ADSL : POYNTZFIELD : MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is the child case of IMT40362/16. All further internal updates regarding customer impact and recovery actions will be via that incident
	Dialling Codes Affected:	01381

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE : Reference 40358 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40358		Issue :	1
	Detected Date:	10/08/2016		Detected Time:	10:57
	Start Date:	10/08/2016		Start Time:	10:47
	Anticipated Clear Date:	10/08/2016		Anticipated Clear Time:	14:57
	Next Update Date:	10/08/2016		Next Update Time:	11:57
	Incident Headline:	ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01381

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 39154 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	FINAL
	Detected Date:	03/08/2016		Detected Time:	13:32
	Start Date:	03/08/2016		Start Time:	13:28
	Actual Clear Date:	03/08/2016		Actual Clear Time:	19:59
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Loss of internet services for 164 Broadband customers.
	Closure Details:	Customer service was restored at 19:59, following a failed SDH system being re-routed over dark fibres. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470
	Duration:	0 days 06 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 39154 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	2
	Detected Date:	03/08/2016		Detected Time:	13:32
	Start Date:	03/08/2016		Start Time:	13:28
	Anticipated Clear Date:	03/08/2016		Anticipated Clear Time:	22:00
	Next Update Date:	03/08/2016		Next Update Time:	20:00
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 39154 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	1
	Detected Date:	03/08/2016		Detected Time:	13:32
	Start Date:	03/08/2016		Start Time:	13:28
	Anticipated Clear Date:	03/08/2016		Anticipated Clear Time:	17:32
	Next Update Date:	03/08/2016		Next Update Time:	14:32
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI) : Reference 38997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38997		Issue :	FINAL
	Detected Date:	02/08/2016		Detected Time:	21:27
	Start Date:	02/08/2016		Start Time:	21:17
	Actual Clear Date:	03/08/2016		Actual Clear Time:	01:38
	Incident Headline:	ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Service fully restored at 01:38 after a hardware change at Gisburn.
	Closure Details:	Service fully restored at 01:38 after a hardware change at Gisburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01200
	Duration:	0 days 04 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.